Unauthorized Access while login

Table 1. Base UI: Scenario 10
Issue Description

Unauthorized Access while logging into BigFix Runbook AI. Unable to login because the account has been locked.

Figure 1. Unauthorized Access while logging into BigFix Runbook AI
Modules Impacted Web Application
Probable Root Cause Login User Id and Identity Server User Id are not same

Resolution Steps:

  • Enter the same login user id in Identity server that is used for login into BigFix Runbook AI