iRecommend Rule Configuration

This section describes how users can add rules to fine tune Runbook recommendations depending on the client’s environment. Also, how the user can define regex so that Runbook recommendations get more precise from the ticket description itself.
Figure 1. iRecommend Rule Configuration

Rule Configuration

To define the rules, perform the following steps:

  1. On the main menu bar, click Advance Configuration  iRecommend Rule Configuration. The iRecommend Rule Configuration page appears.
    Figure 2. iRecommend Rule Configuration
  2. Select Module
  3. Enter the string that needs to be searched for in the ticket description, against String to be Found field.
  4. Enter the string that needs to be appended in the ticket description, against String to be Appended field.
  5. Click Save.
    Figure 3. iRecommend Rule Configuration (cont.)

Regex-based Configuration

To define the regex, perform the following steps:

  1. On the main menu bar, click Advance Configuration  iRecommend Rule Configuration. The iRecommend Rule Configuration page appears. Click on Regex-based Configuration tab.
    Figure 4. iRecommend Rule Configuration (cont.)
  2. If you want to apply the regex-based configuration at Organization, then login with organization admin and if it needs to be applied at admin level then login with super admin (For Analysis purpose).
  3. Select the module. Click on Add Rule to add new regex rule. Below pop up will appear:
    Figure 5. iRecommend Rule Configuration (cont.)
  4. Enter the key and its regex and click on save. Below alert will be generated.
    Figure 6. iRecommend Rule Configuration (cont.)
  5. The record inserted will appear in the grid.
    Figure 7. iRecommend Rule Configuration (cont.)
  6. To edit any rule, click on icon corresponding to that rule. The Regex-based Rule popup appears. Enter the updated regex and click on Update.
    Figure 8. iRecommend Rule Configuration (cont.)
  7. To delete any rule, click on icon corresponding to that rule. The following confirmation message appears:
    Figure 9. iRecommend Rule Configuration (cont.)
  8. Click Yes. The following success message appears:
    Figure 10. iRecommend Rule Configuration (cont.)

Rule-based Flow Configuration

In this section users can set the specific rule conditions and map the runbooks to the specified rule

  1. Click Add Rule to start configuring a new recommendation flow.

    Enter a Rule Name

    Figure 11. Rule-based Flow Configuration
  2. Choose which runbook should be recommended when the conditions match.
    Figure 12. Rule-based Flow Configuration (Cont.)
  3. Write the rule condition according to the parameters given .
    Figure 13. Rule-based Flow Configuration (Cont.)
  4. To delete any rule, click on icon corresponding to that rule. The following confirmation message appears.
    Figure 14. Rule-based Flow Configuration (Cont.)
  5. You can edit the rule by clicking on the edit icon
    Figure 15. Rule-based Flow Configuration (Cont.)