Maintainability

Question: How is application maintenance performed?

Answer: Developers are not required to manage the data. Foundation data (like support groups) can be maintained by the system admin, whereas CI data will be maintained by respective CI support groups.

The process will be laid out to ensure that:

• Records are created/ updated/ deactivated on time.
• Taxonomy/ naming convention is maintained.
• Duplicated/ redundant records are avoided.
• All mandatory attributes are populated without any exceptions.

Question: Can the Service Catalog show prices in different currencies?

Answer: Yes. Multi-currency support to the Service Catalog is available. Catalog managers can define service prices in multiple currencies, and each user automatically sees pricing in their own preferred currency when browsing the catalog if defined by catalog managers.