Welcome
Getting Started
Welcome to the documentation for HCL CDP, where you can find information about how to install, maintain, and use this service.
Known Issues

Getting Started
Welcome to the documentation for HCL CDP, where you can find information about how to install, maintain, and use this service.
- About HCL CDP
  HCL Customer Data and Experience Platform (CDP) is a powerful, AI-driven platform that unifies customer data across channels to deliver real-time, actionable insights. Designed for enterprise scale, it enables hyper-personalized engagement, predictive analytics, and seamless integration with your existing MarTech stack.
- System Requirement and Compatibility
  System requirements and compatibility for HCL CDP. Also learn about the supported browsers and minimum resolution for the service.
- What's New in HCL CDP
  In this release, we have introduced some new features, and we have made changes to some existing features or functionality.
- Fixed Defects
- Known Issues
- Known Limitations
- Contact and Support
  Guidelines for Efficiently Resolving Issues with HCL Technical Support.
Installation
Learn more about HCL CDP installation and deploying core components of the product.
Administration
Learn about how to configure, manage, and maintain HCL CDP environments. It includes details on system setup, user management, permissions, integrations, and troubleshooting, ensuring seamless operation and efficient deployment of your continuous delivery processes.
Working with System
This section describes the Data Pipeline for streamlined data flow, leveraging Customer One View for unified profiles, and orchestrating campaigns to drive targeted engagement.
Insights and Actions
This section details unify real-time dashboards and AI-driven intelligence to transform data into impactful outcomes.
Integrations
HCL CDP comes with predefined APIs like get profile and data ingestion APIs.
Settings
This section allows configuring product label, setting frequency caps, and so on.
System Data Model

Known Issues

The following are the known issues in this release 25.1.1:


Issue ID	Description
HMA-398256	The MaxAI button is not clickable when the user is on CDP pages within the platform.
HMA-391505	The Live Events service must be manually restarted to view Live Events when using the JS SDK.
HMA-392198	For Real-time Segment - Multiple usage of customer event property is restricted for conditions like between a range of values.
HMA-396464	In the Campaign card, under expanded view, the graph does not updated based on the Users Targeted and Clicks selection.
HMA-397362	Chart bars become unreadable and non-interactive when a large date range is selected
HMA-397403	The percentage value is not displayed for the Highest & Lowest Performing Campaigns card.
HMA-397605	CDP menus redirect to the login page when accessed in Incognito mode.
HMA-397793	Need help option in the CDP modules which conflicts the platform help option.
HMA-392811	Newly created activate /deactivate engagements are not working.
HMA-398312	UI issue is affecting the combined chart display.
HMA-398313	UI issue is affecting the Dashboard Listing page.