HCL CDP Documentation

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HCL CDP Documentation

Platform to transform customer interactions. Unifies customer data across touchpoints to create enriched real-time, and personalized customer engagement.

Version 26.1.0

What's New

Prospect Activity Tracking and Identity Resolution
Customer Experience Enhancements
CDP and Unica Platform Alignment
Data Pipeline & Deployment Optimization
Java 17 Platform Upgrade

Version 25.1.1

What's New

Simplified Journey Integration
HCL Link Integration
Event Routing and Transformation
Real-Time Segment Activation Workflow
UX revamp of CDP Dashboard
HCL Discover Integration Enhancement

Version 25.1.0

What's New

Role-Based Product Access
Real-time and Batch Segmentation Enhancements
Discover Integration
Agentic Segment
Unica+ SSO for CDP
Dashboard Enhancement

Featured topics

Real-time Segmentation

How to create Real-time segments in HCL CDP.

Customer One View

Customer One View provides a centralized, 360-degree analysis of individual customer traits, engagement history, and real-time activities.

HCL Link Integration

How to integrate HCL Link with HCL CDP as a data source for CDP, focusing on creating Link connectors and configuring Link actions.

Trending topics

CDP Overview

This page talks about the importance of CDP and its benefits.

Working with the System

This section describes the Data Pipeline for streamlined data flow, leveraging Customer One View for unified profiles, and orchestrating campaigns to drive targeted engagement.

Dashboard

The HCL CDP dashboard provides a feature-rich, yet simplified, user experience by using impressive visualizations to convey a story.

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