Troubleshooting
In the case of Design Server Install/Start/Stop errors, review the logs files from
the following folders:
- The
install<TimeDateStamp>.log/start<TimeDateStamp>.log/stop<TimeDateStamp>.log
logs contain information about the issues and steps you will need to resolve these issues. -
Additional folders with log files to review in the case of Design Server application errors:
- Design Server, Tomcat Application server
files:
c:\HCL\Link_<version umber>\restapi\tomcat\server\logs
- Design Server, WEB NodeJS Application server
files:
c:\HCL\Link_<version umber>\DesignServer\client\daemon\*.log
- Design Server, Redis server
files:
c:\HCL\Link_<version umber>\restapi\redis\logs
- Design Server, Tomcat Application server
files: