Using the IBM_TECHNICAL_SUPPORT directory
The IBM_TECHNICAL_SUPPORT database contains data that has been collected using the Domino® Configuration Collector and the Automatic Diagnostic Data Collection tool. It also includes system information files and documents that have been exported from the Domino® Directory and saved as .dxl documents using the Save command entered at the Domino® server console.
System information files are automatically generated each time Domino® starts when Domino® issues a Notes® System Diagnostics (NSD) command. Domino® collects a variety of information about the system configuration, as opposed to the configuration collector which collects information about the Domino® server configuration. Information such as available memory, available disk space, operating system version, and other related data is collected to determine what has changed when the server begins to have problems. Files are saved using a standard file name convention of
type_platform_systemname_date@time.log
For example, sysinfo_W32I_SystemA_06_11@17_25.log
Disable_SaveNSDConfig=value. Periodically review the size of the IBM_TECHNICAL_SUPPORT database to prevent it from using
excessive disk space. By default, Domino® stores a maximum
of ten of each file type. Use the NOTES.INI setting
MAX_CONFIG_FILES to change the number of files saved for each type of document. If
you reduce the number of files that can be stored, the appropriate number of each type of file is
deleted. The NOTES.INI setting is checked each time the server starts, or
whenever there is a configuration change. To modify only the number of NSD files saved in
IBM_TECHNICAL_SUPPORT database, use the NOTES.INI setting
MAX_NSDINFO_FILES. If this setting exists in the NOTES.INI
file, it will be used to control the number of NSD files instead of using
MAX_CONFIG_FILES.
To
disable the automatic collection of data from the Domino® server, use the NOTES.INI setting DISABLE_SAVESERVERCONFIG.
To
enable or disable only the collection of NSD information, use the NOTES.INI setting DISABLE_SAVENSDCONFIG.
If
the value DISABLE_SAVENSDCONFIG exists, it is honored;
otherwise, the value DISABLE_SAVESERVERCONFIG is
honored.
This table shows when NSD is enabled and when the NOTES.INI settings are honored:
| DISABLE_SAVESERVERCONFIG |
DISABLE_SAVENSDCONFIG |
NSD Auto Collect |
|---|---|---|
| Value = 0, or setting not present |
Value = 0 |
Enabled |
| Value = 0, or setting not present |
Value = 1 |
Disabled |
| Value = 0, or setting not present |
Setting not present |
Enabled |
| Value = 1 |
Value = 0 |
Enabled |
| Value = 1 |
Value = 1 |
Disabled |
| Value = 1 |
Setting not present |
Disabled |