Customizing the text of mail failure messages

You can customize the text of messages that HCL Domino® sends when various mail failures occur. The text you specify is added to the default text for the message. Customize messages to provide text in multiple languages or supply users with additional information about how to respond to a failure. For example, add text that provides the phone number to call in case a mail message does not reach your server.

About this task

You can enter customized text directly on the Configuration Settings document or create text files for each customized message and then use the Configuration Settings document to specify the location of each file.

Procedure

  1. Make sure you already have a Configuration Settings document for the server(s) to be configured.
  2. From the Domino® Administrator, click the Configuration tab and expand the Messaging section.
  3. Click Configurations.
  4. Select the Configuration Settings document for the mail server or servers you want to administer, and click Edit Configuration.
  5. Click the Router/SMTP > Advanced > Controls tab.
  6. In the Failure Messages section, choose a method for specifying the customized text for failure messages:
    Table 1. Failure Messages fields

    Method

    Description

    Text file

    The Router adds customized text to failure messages from external files. For each condition listed, enter the complete path to a text file that contains customized text you want to add to the default failure message.

    Text

    The Router adds customized text to failure messages from text entered in the Configuration Settings document. For each condition listed, enter the customized text you want to add to the default failure message.
  7. Complete these fields, and then click Save & Close:
    Table 2. Message delivery failure fields

    Field

    Enter

    Transfer failure

    Transfer failures occur when there is a connection failure between the servers.

    If you specified Text in Step 6, enter text to add to the default transfer failure message; otherwise specify the path to a file containing the text -- for example, C:\DOMINO\DATA\TRANSFER.TXT.

    Delivery failure

    Delivery failures occur when the server is unable to deliver the message to the recipient's mail file.

    If you specified Text in Step 6, enter text to add to the default delivery failure message; otherwise specify the path to a file containing the text -- for example, C:\DOMINO\DATA\DELIVER.TXT.

    Message expiration

    Message expiration failures occur when Domino® cannot transfer the message to its destination in a given period of time.

    If you specified Text in Step 6, enter text to add to the default message expiration notification; otherwise specify the path to a file containing the text -- for example, C:\DOMINO\DATA\EXPIRE.TXT.

    Domain failure

    Domain failures occur when Domino® cannot identify the destination domain for a recipient of a message.

    If you specified Text in Step 6, enter text to add to the default message for domain failures, or specify the path to a file containing the text -- for example, C:\DOMINO\DATA\DOMAIN.TXT.

    Server failure

    Server failures occur when Domino® cannot connect to the destination server.

    If you specified Text in Step 6, enter text to add to the default message for server failures; otherwise, specify the path to a file containing the text -- for example, C:\DOMINO\DATA\SERVER.TXT.

    Username failure

    User name failures occur when Domino® cannot match the local part of an address to a recipient. For example, if you send a message to jdoe@renovations.com, but Domino® cannot find jdoe in the Domino® Directory, the server generates a user name failure message.

    If you specified Text in Step 6, enter text to add to the default message for user name failures; otherwise, specify the path to a file containing the text -- for example, C:\DOMINO\DATA\USER.TXT.

    Size failure

    Size failures occur when Domino® rejects a message because its size is greater than the maximum message size.

    If you specified Text in Step 6, enter text to add to the default message for size failures; otherwise, specify the path to a file containing the text -- for example, C:\DOMINO\DATA\SIZE.TXT.

    Restriction failure

    Restriction failures occur when Domino® rejects a message based on outbound Router restrictions. For example, if you send a message to jdoe@renovations.com, but renovations.com is listed in the Deny messages from the following Internet addresses to be sent to the Internet field on the Router/SMTP > Restrictions and Controls > SMTP Outbound Controls tab of the Server Configuration document, Domino® rejects the message and generates a restriction failure message.

    If you specified Text in Step 6, enter text to add to the default message for restriction failures; otherwise, specify the path to a file containing the text -- for example, C:\DOMINO\DATA\RESTRICT.TXT.

    Delay notification

    Low-priority routing delays occur when MAIL.BOX receives a message that is marked low priority and the Router waits to process the message until the specified low-priority routing time (12:00 AM to 6:00 AM by default). If low-priority delay notifications are enabled for the message, the Router sends a delay notification to the originator's address.

    If you specified Text in Step 6, enter text to add to the default low-priority delay notification; otherwise, specify the path to a file containing the text -- for example, C:\DOMINO\DATA\DELAY.TXT

    Quota warning notification

    The Router sends Quota warning notifications to users whose mail files exceed their configured quota warning threshold.

    If you specified Text in Step 6, enter text to add to the default quota warning notification; otherwise, specify the path to a file containing the text -- for example, C:\DOMINO\DATA\WARNING.TXT.

    Quota error notification

    The Router sends Quota error notifications to users whose mail files exceed their configured quota.

    If you specified Text in Step 6, enter text to add to the default quota error notification; otherwise, specify the path to a file containing the text -- for example, C:\DOMINO\DATA\QUOTA.TXT.
  8. The change takes effect after the next Router configuration update. To put the new setting into effect immediately, reload the routing configuration.