Troubleshooting Sametime® in iNotes®
If instant messaging icons do not display in HCL iNotes® mail and the contact list, you look for causes.
About this task
Check the following:
- The HCL Sametime® server is running.
- All the ST**** services are running. Check the control panel - services; all ST**** services should be running when the Sametime® server has fully started. If there are ST**** services not running, start STCommunity server first. If this service cannot be started, check the network connections and the Sametime® server log file.
- Make sure the user has enabled Instant Messaging in Preferences.
- Make sure the user's Person document has been set up with the Sametime® server names.
- Use the https:// protocol for both the iNotes and Sametime® Proxy servers.