Specifying Diagnostic settings for a desktop policy

Use the Diagnostics tab of the Desktop Settings document to specify methods of automatically collecting diagnostic data from users of the policy.

About this task

Click the scroll arrows at the end of the tabs if you cannot see the Diagnostics tab.

Procedure

On the Diagnostics tab, complete the following fields:
Table 1. Diagnostics fields and actions
Field Action
Mail-in database for diagnostic reports

Select the database to which the diagnostic reports from client crashes are to be mailed.
Prompt user to send diagnostic report

Choose one:

  • Yes -- (Default) Prompts the user if they want to send a diagnostic report to the mail-in database after a client crash.
  • No -- Makes this feature transparent to the user. The diagnostic report is automatically sent to the mail-in database.
Prompt user for comments

Choose one:

  • Yes -- Displays a message for user to document what doing when the client crashed. Choose Yes only if you chose Yes in the Prompt user to send diagnostic report field.
  • No -- Prevents the user from entering any comments.
Maximum size of diagnostic message including attachments (in MB)

Specify the maximum size of the diagnostic message, including attachment. The default is 5 MB.
Maximum size of NSD output to attach (in MB)

Specify the maximum amount of NSD output data to attach to the message. The default is 2 MB.
Maximum amount of console output file to attach (in KB)

Use the default value of 10240, or enter another value between 10MB and 1KB. 10240 is the maximum. This value represents the portion of the CONSOLE.LOG file to be sent, beginning with the end of the file and moving toward the beginning of the file.
Diagnostic file patterns:

Enter a file name pattern that Domino® will search for. If the pattern is located and it is listed in the file, DIAGINDEX.NBF, the file will be attached to the message that is sent to the mail-in database. DIAGINDEX.NBF contains all of the files associated with the crashing instance of the client or server. For example, the following is a file pattern: addin_log*.txt. These files would be located based on that pattern: addin_log1.txt, addin_log_2004_11_23@16_21_20.txt, etc...
Remove diagnostic files after a specified number of days

Choose one:

  • No -- (Default) Choose No to accept the default of never automatically deleting the diagnostic files on the client.
  • Yes -- Choose Yes to enter the number of days after which the diagnostic files are to be deleted from the client. Displays the field Number of days to keep diagnostic files.
Number of days to keep diagnostic files

This field appears only when Remove diagnostic files after a specified number of days is set to Yes. Accept the default value of 365 days, or enter another value representing the number of days after which the diagnostic files are to be deleted from the client.