Recovering an ID
If a user loses or damages an ID file or forgets a password, the user can work with administrators to recover the ID file from backup.
To recover a user ID from a backup ID
About this task
The user completes these steps.
Procedure
To obtain the ID file recovery password
About this task
For security reasons, it is recommended that administrators complete these steps from their own workstations, rather than from the same workstation. Using separate workstations prevents an unauthorized user from using a program to capture the keystrokes that the administrators enter on the same workstation. If an unauthorized user obtains an administrator's ID file and password, the unauthorized user can obtain the administrator's recovery password for all ID files. Therefore, you must protect the administrator's ID file and require that multiple administrators work together to recover any given user ID file.
Procedure
- Detach the encrypted backup of the user's ID file from the mail or mail-in database to the local hard drive.
- If the user's ID file is damaged, send a copy of the ID file from the centralized mail or mail-in database to the user.
- From the Domino® Administrator, click the Configuration tab, and choose .
- Enter the password to the administrator's ID file.
- Specify the ID file you want to recover. This is the same ID you detached in Step 1.
- Note the recovery password. Give the user the recovery password that is displayed.