Cleaning a previous or partial Notes® installation from your client
Review these suggestions if you experience a problem installing or uninstalling Notes®.
About this task
Uninstall instructions are provided in this guide. If, after uninstalling a previous or partial release, you continue to experience install or uninstall problems, use the cleanup instructions that applies to your operating system.
Cleanup instructions for Windows™
About this task
To clean a Notes® or partial Notes® install from your Microsoft™ Windows™ client, complete the following procedure:
Procedure
- Delete all folders in the Notes® install path\ except the \data folder.
- Back up the Notes® install path\data folder and then delete all subdirectories in install path\data. Do not delete any root-level files from the Notes® install path\data folder.
- If Notes® appears in your Add/Remove Program panel, run the Windows™ installer cleanup utility located at Microsoft™ Help and Support.
- Retry the installation.