Cleaning a previous or partial Notes® installation from your client

Review these suggestions if you experience a problem installing or uninstalling Notes®.

About this task

Uninstall instructions are provided in this guide. If, after uninstalling a previous or partial release, you continue to experience install or uninstall problems, use the cleanup instructions that applies to your operating system.

Cleanup instructions for Windows™

About this task

To clean a Notes® or partial Notes® install from your Microsoft™ Windows™ client, complete the following procedure:

Procedure

  1. Delete all folders in the Notes® install path\ except the \data folder.
  2. Back up the Notes® install path\data folder and then delete all subdirectories in install path\data. Do not delete any root-level files from the Notes® install path\data folder.
  3. If Notes® appears in your Add/Remove Program panel, run the Windows™ installer cleanup utility located at Microsoft™ Help and Support.
  4. Retry the installation.