Example of using an agent that sends automatic replies
About this task
For a mail-in Survey database, you can create an automatic response agent so employees receive a confirmation that the survey arrived.
Procedure
- Select the Survey database and choose Create - Agent. The Agent Properties box appears.
- Give the agent the name "Send Thank-You" and select "Shared Agent."
- Select "On event" as the trigger.
- Select the runtime option "After new mail has arrived."
- Close the Agent Properties box.
- In the Object list, make sure Action is selected.
- Select "Simple actions(s)" from the drop-down list in the Programmer's pane and click "Add Action."
- Select "Reply to Sender" from the list and then click "Reply to sender only."
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In the box for the body of the text, type:
Thank you for taking the time to respond to our survey. We will distribute the results as soon as they are ready.
- Click OK.
- Close and save the agent.