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Troubleshooting HCL DX v9.5 server startup and installation

Starting October 1, 2018, attempts to start or restart the server on HCL DX v8.5 or v9.0 fail with the following error in SystemOut.log:

CLFBD0026E: The product HCL Digital Experience Express does not have a valid license key installed and the evaluation period has expired. 
Functions specific to this product are not enabled.

or

CLFBD0030E: Caught error, message: Past the expiration date on license.

Product installation attempts also fail. Installation logs show the same CLFBD0026E and CLFBD0030E errors. An invalid license duration in the wpe85.lic license file causes this issue. This issue affects trial (evaluation) and non-trial versions of HCL DX v8.5 and v9.0, as well as new installations.

To resolve this issue, download and apply iFix PH03610 from the My HCLSoftware (MHS) portal.

Workaround

To resolve server startup failures, remove the License Check application:

  1. Replace lc_adv_cfg.xml at the following path with the updated file:

    <PortalHome>/installer/wp.exp.wart/lcComponent/config/includes/lc_adv_cfg.xml

    Default <PortalHome> directory:

    • Windows: C:\\IBM\WebSphere\PortalServer
    • Linux: /opt/IBM/WebSphere/PortalServer

  2. From the ConfigEngine directory of your profile, run the ConfigEngine task for your operating system:

    • Windows:

      ConfigEngine.bat action-remove-ear-wp.exp.wart/lcComponent -DWasPassword=<Was_admin-password>

    • Linux:

      ./ConfigEngine.sh action-remove-ear-wp.exp.wart/lcComponent -DWasPassword=<Was_admin-password>

    The server should now start successfully.

Resolving installation issues

To resolve installation failures:

  1. Temporarily set the system clock to a date before October 1, 2018.
  2. Install the product.
  3. Remove the License Check application using the steps in the Workaround section.
  4. Reset the system clock to the current date.