Administering user impersonation | HCL Digital Experience

Use the impersonation feature to access another user's system as though you are that user. Use caution with this configuration. The user who is doing the impersonation might get more permissions than initially granted to them.

Client-side aggregation does not support user impersonation. Do not activate client-side aggregation on any portal pages where the impersonation portlet is deployed.

Use the impersonation feature to view new pages and portlets. Users such as support specialists can use the impersonation feature to find issues and errors. For example, a portal administrator encounters a problem that cannot be resolve. A support specialist can use the impersonation feature to access the system to determine a solution to the problem.

You can use the default Impersonation portlet to impersonate specific users. Alternatively, you can create a resource environment provider to enable impersonation and develop a custom portlet for impersonating users. Use Portal Access Control to assign impersonation roles to users. Assign the Can Run As User role to the user you plan to impersonate after you enable the impersonation feature.