Troubleshooting licensing issues

You can enable the licensing debug logs by performing the following steps:

1. Open the it-logging.properties file that is located in the HCL OneTest™ API installation directory.
2. Add the following attribute with the value set to INFO in the it-logging.properties file:

   com.hcl.products.test.common.licensing.key.level=INFO

3. Save and close the it-logging.properties file.
4. Add the following environment variable:

   Environment variable	Value
   HCL_ONETEST_LICENSING_DEBUG	true

5. Start HCL OneTest™ API from the command line by using the -console parameter.

The FlexNet Local License Server generates a log file. The default location in the different operating systems is as follows:

• On Windows, the path is as follows: c:\windows\ServiceProfiles\NetworkService\flexnetls\HCL\logs\flexnetls.log
• On Linux, the path is as follows: /var/opt/flexnetls/HCL/logs/flexnetls.log

After the product installation, when you apply the license to the product, the license information is cached in a system directory. A licensing error is displayed when you start the product in the following conditions:

• There are any permission issues accessing the system directory.
• The system directory is deleted.

To prevent any licensing error due to issues with the system directory, perform the following steps:

1. Add the following environment variable:

   Environment variable	Value
   HCL_ONETEST_LICENSING_STORAGE	Specify a directory path

   The licensing information is then stored in the directory. For example, the directory can be C:\Users\<username>\HCLOneTest.