Troubleshooting installation issues

You might encounter issues when you access HCL® OneTest™ Data after you install HCL OneTest™ Server for the first time. You can find details about the issues, their causes, and resolutions to fix those issues.

Problem Cause Solution
When you access HCL® OneTest™ Data after you install HCL OneTest™ Server on the Kubernetes environment (k3s) or Red Hat OpenShift server for the first time, you might encounter an error stating that the page cannot be loaded.

The pods such as HIP Server and Data app might have failed to run successfully.

 You must restart the pods by using the following commands:

For HIP Server on k3s environment

kubectl delete pod {my-ots}-hip-server-0

For HIP Server on Red Hat OpenShift server

oc delete pod {my-ots}-hip-server-0

For Data app on k3s environment

kubectl delete pod {my-ots}-data-app-0

For Data app on Red Hat OpenShift server

oc delete pod {my-ots}-data-app-0

Where {my-ots} is the name of the release that is provided during the installation of the server software.
When you generate a test data after you install HCL OneTest™ Server on the k3s environment or Red Hat OpenShift server for the first time, you might get a page that displays Error. The pod such as HIP Rest might have failed to run successfully. You must restart the pod on the k3s environment by using the following command:

kubectl delete pod {my-ots}-hip-rest-0

Use the following command to restart the pod on the Red Hat OpenShift server:

oc delete pod {my-ots}-hip-rest-0

Where {my-ots} is the name of the release that is provided during the installation of the server software.