Exporting community membership

You can export the membership of a community to a comma-separated value (CSV) file (called membership.csv) that lists members by their email address.

Before you begin

You must be a community member to export the community's membership.
Note: The ability to export community members is only available when email is enabled for your deployment. If your administrator hides email, Export Members does not display.

About this task

Exporting community membership to a CSV file is useful when you want to create a community with the same owners or members as an existing community. Instead of adding the members manually to the new community, you can import them in a single transaction. You first export the membership to a CSV file, and then import members from the CSV file into the new community.

Procedure

To export the members of a community, complete the following steps.
  1. Open the Members page of the community whose membership you want to export.
  2. Click Export Members.
  3. Select the role of the members that you want to export.
    You can export the community owners, members, or both.
  4. Click Export.
  5. Choose whether you want to save or open the CSV file.
    Note: You can export individual members only; you cannot export groups of members. If your community's membership list contains groups, they are ignored by the export function.
    Note: If your Connections deployment is configured to allow external users and your community is an external restricted community with members who are guests or users who are external to your organization, the email addresses for those users are not exported. In this case, the CSV file is called membership-contains-errors.csv. At the top of the file, a section marked "Warning: The email addresses..." lists the external users.
    An example of membership-contains-errors.csv with the various types of users is as follows:
    Warning: The email addresses for the following users could not be exported because the users are 
    external to your organization:
    Janet User5
    Janet User6
    
    anna.smith99@mycompany.com
    davidjones@mycompany.com
    amy_grant@mycompany.com

What to do next

You can add the members to another community by importing the details from the CSV file into the new community. For more information, see Importing members into a community.