Comments

Comments, questions, and responses can be added to any type of Activity.

The Comment record type serves as a Question and Answer device that supports communications between team members relating to an associated Request, Task, or Activity record.

The Comment records provide an alternative to the traditional HCL Compass notes package where communication is logged into one long, continually expanding note field. The advantage of the Comment record is that it allows distributed records to be updated without needing mastership and without concern of competitive update, and provides a way to request a change where you do not have the right of Ownership. It also enables a user to decline a Request.

Each Comment is mastered at the site where it is submitted and not at the site of the submitter's (or author's) mastership.

Creating duplicates

You can use a Comment record to mark a record as a duplicate.

For example, the process of indicating that one Request is a duplicate of another is by creating a Comment. The Comment requests the Owner of the Request record to consider their Request to be a Duplicate of another. The Comment indicates the ID of the Request that the user adding the Comment thinks is the correct Request to remain active. The Owner of the Request may decide to withdraw their Request in response. Or they may decide that they do not agree with the suggestion that their Request is a Duplicate by Responding to the Comment that suggested duplicate status.