General Commerce Lab frequently asked questions (FAQ)

Find answers to some of the most frequently asked questions about the Commerce Lab.

Browse the Troubleshooting tab for answers to general problems that you might encounter when you are working with the Commerce Lab.

Note: For FAQ and troubleshooting information about specific tools in the Commerce Lab, see the Related reference section at the bottom of the page.

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Which browsers support Commerce Lab?

To use Commerce Lab, use one of the browsers listed in the software prerequisites:

Commerce Lab is not fully supported on a Mac computer.

Note:

You might encounter errors even if you try to use a supported Mozilla Firefox browser.
To upload files to the Commerce Lab using a Firefox browser, ensure that Commerce+ uses Apache HTTP Server. Ensure that the SSL certificate is signed by a third party and is valid. You cannot use a self-signed certificate.
You cannot access Commerce Accelerator, Organization Administration Console, and Administration Console tools on Apple macOS.
See Commerce Lab for Commerce+ to use the functions in the legacy tools which are now moved to Commerce Lab.