Changing a return

Use HCL Commerce Accelerator to change the details of a return. The details can include the quantity of products for the return, the credit method, or any comments to specific products. You can perform this task only if the refund was not credited to the customer's credit card or line of credit.

About this task

You can change returns on behalf of customers only if the customer was the original creator of the return and therefore has access to the return. When a Customer Service Representative searches for a return to modify by using the Find Returns menu option, the change is on behalf of the customer who created the return. When the Customer Service Representative searches for an order by first searching for the customer, then clicking Returns, the change is on behalf of the customer selected. The customer might not be the customer who created the return. If the customer who requests the return change does not have access to the return, the operation fails and an error message is displayed.

Procedure

  1. Open HCL Commerce Accelerator
  2. Find the return that you want to work with.
  3. Select the check box next to the return that you want to work with, and click Change.
  4. Update the fields and use the links on the left side to switch between each returns page.
  5. Click OK to save the changes and close the notebook.