Package com.ibm.commerce.collaboration.livehelp.commands

Provides the classes required for customer care commands.

See: Description

Interface Summary

Interface	Description
CCQueueAddCmd	Controller command interface to be used by Commerce Accelerator to create a new Customer Care Queue for the store This command is not intended for customization
CCQueueAssignCmd	Controller command interface to be used by Commerce Accelerator to assign CSR to a Customer Care Queue for the store
CCQueueDeleteCmd	Controller command interface to be used by Commerce Accelerator to delete a Customer Care Queue of the store
CCQueueUpdateCmd	Controller command interface to be used by Commerce Accelerator to update description of a Customer Care Queue
ECLivehelpConstants	Constants used for Customer Care commands.
RetrieveShopperProfileCmd	Retrieves a shopper's profile for the Customer Care (sametime) tooling in Commerce Accelerator Behaviour Calls, by default, RetrieveShopperProfileCmdImpl which: If the user is NOT registered, puts the userId in the responseProperties as "Title".
RetrieveShoppingCartCmd	Retrieves a shopper's profile for the Customer Care (sametime) tooling in Commerce Accelerator Behaviour Calls, by default, RetrieveShoppingCartCmdImpl which: If the user is NOT registered, puts the userId in the responseProperties as "Title".

Class Summary

Class	Description
CCQueueAddCmdImpl	Controller command to be used by Commerce Accelerator to create a new Customer Care Queue for the store This command is not intended for customization It uses QueueAccessBean to create a new Queue, and uses QueueDescAccessBean to create a new QueueDesc object, if either dispaly name or description has been specified.
CCQueueAssignCmdImpl	Controller command to be used by Commerce Accelerator to assign CSR to a Customer Care Queue for the store It uses QueueAccessBean to updates the ALLCSR field.
CCQueueDeleteCmdImpl	Controller command to be used by Commerce Accelerator to delete a Customer Care Queue of the store It uses QueueDescAccessBean to removes all dispaly information.
CCQueueUpdateCmdImpl	Controller command to be used by Commerce Accelerator to update description of a Customer Care Queue It uses QueueAccessBean to update default name the Queue.
RetrieveShopperProfileCmdImpl	Retrieves a shopper's profile for the Customer Care (sametime) tooling in Commerce Accelerator The command does the following: 1.
RetrieveShoppingCartCmdImpl	Retrieves a shoppers profile for the Customer Care (sametime) tooling in Commerce Accelerator Behaviour The command does the following: 1.

Package com.ibm.commerce.collaboration.livehelp.commands Description

Provides the classes required for customer care commands.