Granting user roles for HCL Customer Service for HCL Commerce
Customer service representatives must be assigned specific user roles before
they can access the Customer Service page and begin resolving common customer
issues and submitting customer orders.From the Customer Service
page, a customer service representative or customer service supervisor can support or assist
customers. Additionally, a customer service representative can act on behalf of a Buyer
Administrator to complete some B2B tasks.
Procedure
- Open the Organization Administration Console.
- Click .
- Search for the user you want to update. After you locate the user, click the check box that is next to the user, and then select Roles.
-
Assign the following roles to a customer service representative or customer service supervisor:
Granting user roles
Role Assign to the following roles Customer service representative - Registered Customer - Extended Sites Seller OrganizationAuroraESite (Extended Sites Seller Organization)
- Customer Service Representative - Extended Sites Seller OrganizationAuroraESite (Extended Sites Seller Organization)
- Registered Customer - Extended Sites Seller OrganizationAuroraB2BESite (Extended Sites Seller Organization)
- Customer Service Representative - Extended Sites Seller OrganizationAuroraB2BESite (Extended Sites Seller Organization)
Customer service supervisor - Registered Customer - Extended Sites Seller OrganizationAuroraESite (Extended Sites Seller Organization)
- Customer Service Supervisor - Extended Sites Seller OrganizationAuroraESite (Extended Sites Seller Organization)
- Registered Customer - Extended Sites Seller OrganizationAuroraB2BESite (Extended Sites Seller Organization)
- Customer Service Supervisor - Extended Sites Seller OrganizationAuroraB2BESite (Extended Sites Seller Organization)
Note: Customer service representatives and customer service supervisors have equal storefront privileges by default.