Home
Documentation
HCL Commerce is a high-availability, highly scalable and customizable e-commerce platform. Able to support hundreds of thousands of transactions per day, HCL Commerce allows you to do business with consumers (B2C) or directly with businesses (B2B). HCL Commerce uses cloud friendly technology to make deployment and operation both easy and efficient. It provides easy-to-use tools for business users to centrally manage a cross-channel strategy. Business users can create and manage precision marketing campaigns, promotions, catalog, and merchandising across all sales channels. Business users can also use AI enabled content management capabilities.
Troubleshooting
Topics in the Troubleshooting section highlight common issues that are encountered with HCL Commerce, and how they can be addressed or mitigated.
Member group issues
Troubleshooting user and organization search performance
Searching for organizations and users in Management Center times out or uses high CPU.

Documentation
HCL Commerce is a high-availability, highly scalable and customizable e-commerce platform. Able to support hundreds of thousands of transactions per day, HCL Commerce allows you to do business with consumers (B2C) or directly with businesses (B2B). HCL Commerce uses cloud friendly technology to make deployment and operation both easy and efficient. It provides easy-to-use tools for business users to centrally manage a cross-channel strategy. Business users can create and manage precision marketing campaigns, promotions, catalog, and merchandising across all sales channels. Business users can also use AI enabled content management capabilities.
- Getting started
  HCL Commerce has different advantages for business users, administrators and developers. HCL Commerce targets each of these roles with a tailored set of offerings so that each of your users can get maximum benefit.
- Installing and deploying
  Learn how to install and deploy HCL Commerce development environments and HCL Commerce production environments.
- Migrating
  Before you migrate to HCL Commerce Version 9.1, review this information to help plan and execute your migration.
- Operating
  Topics in the Operating category highlight tasks that are typically performed by business users, customer support representatives, to complete their day-to-day tasks in the operation of the HCL Commerce site.
- Integrating
  Topics in the Integrating category highlight the tasks that are commonly performed for using HCL Commerce in combination with other products.
- Administering
  Topics in the Administering category highlight tasks that are typically performed by the Site Administrator, to support daily operations of the HCL Commerce site.
- Customizing
  The topics in the Customizing section describe tasks performed by an application developer to customize HCL Commerce.
- Tutorials
  HCL Commerce provides many tutorials to help you customize and understand your HCL Commerce instance and stores.
- Samples
  Topics in the Samples category highlight the various samples that are provided with HCL Commerce.
- Compliance
  The following section describes how you can leverage HCL Commerce features and functionality to help your site be compliant with different privacy and security standards.
- Securing
  These topics describe the security features of HCL Commerce and how to configure these features.
- Performance
  Topics in the Performance section describe the means by which to plan, implement, test, and re-visit the optimization of HCL Commerce site performance.
- Troubleshooting
  Topics in the Troubleshooting section highlight common issues that are encountered with HCL Commerce, and how they can be addressed or mitigated.
  - Contacting HCL Customer Support
    HCL Customer Support provides assistance with product defects. Contact HCL if you require assistance with an HCL Commerce problem.
  - MustGather requirements for HCL Support
    Use the following topics to gather the required information that you need to troubleshoot issues that you are facing with HCL Commerce with HCL Support.
  - The Must-Gather application
    The Must-Gather application helps collect troubleshooting information required to resolve HCL Commerce issues.
  - Store issues
    Review the following information when you encounter with any problems related to HCL Commerce stores.
  - Installation issues
    Installing and uninstalling HCL Commerce encompass a wide range of procedures. If you encounter problems, refer to the following resources for assistance.
  - Integration issues
    Integrating HCL Commerce encompass a wide range of procedures. If you encounter problems, refer to the following resources for assistance.
  - General issues
    Review the following information when you encounter any general problems with HCL Commerce.
  - Migration issues
    Migrating HCL Commerce involves a wide range of steps across your different environments. If you encounter problems, refer to the following resources for assistance.
  - Search issues
    If you encounter problems while you use HCL Commerce Search, refer to the troubleshooting information to help determine the problem and find possible solutions.
  - Logging issues
    If you encounter problems while you use HCL Commerce logging, refer to the following troubleshooting information to help determine the problem and find possible solutions.
  - Access control issues
    Access control problems are often indicated by generic application errors with error message keys such as _ERR_USER_AUTHORITY. The first step in problem determination is to enable tracing for the access control component.
  - Aurora starter store
    If you encounter problems when you use the Aurora starter store, refer to the troubleshooting information to help determine the problem and find possible solutions.
  - Member group issues
    - Troubleshooting user and organization search performance
      Searching for organizations and users in Management Center times out or uses high CPU.
- Reference
  Topics in the Reference section contain all of the HCL Commerce reference documentation.

Troubleshooting user and organization search performance

Searching for organizations and users in Management Center times out or uses high CPU.

Problem

Searching for users and organizations may time out or use high CPU if there are more than 50,000 organizations or there are a high number of RegisteredCustomer member groups.

Solution

In MemberSearch.xml, two sets of organizations are retrieved based on the two sets of roles listed in the XML. The first set includes organizations where the user directly has one of the first sets of seller roles and sub-organizations of those organizations.

The second set includes buyer organizations that the user can access indirectly via RegisteredCustomer member groups: You find all the organizations where the user has any of the second set of roles. You then check to see if any of those organizations own a member group called RegisteredCustomer. If so, you return all the buyer organizations in those member groups. A buyer organization is added to this type of member group when it registers to a B2B store. This second sub-query is more costly, especially when there are many organizations or many of these member groups, so you can remove it to improve performance. However, removing it will remove these buyer organizations from the results. If you don't need your seller admin users to manage buyer organizations, you can disable the second query as follows:

To resolve this issue, the following workaround improves performance by simplifying the member group query:

Open the workspace_dir\WC\xml\tools\buyerconsole\MemberSearch.xml file for editing.
Important: The MemberSearch.xml file is not extendable. That is, any changes that are made to the file are overwritten when HCL Commerce updates. Ensure that you track any changes that are made to the file, so that you can reapply them after HCL Commerce updates.

Comment out both occurrences of the following snippet:

<subQuery number="2" >
<role name="Seller Administrator" />
<role name="Seller" />
<role name="Sales Manager" />
<role name="Account Representative" />
<role name="Customer Service Representative" />
<role name="Customer Service Supervisor" />
</subQuery>

The snippet appears within the <organizationSearch> and <userSearch> sections of the file.

Save your changes and close the file.