Package com.ibm.commerce.tickler.commands

Interface Summary

Interface	Description
CreateTicklerCmd	The class creates a tickler based on an action object (such as a quote or an order).
DetermineAssignmentCmd	Determines the assignee for a tickler.
LockTicklerCmd	Locks a tickler.
RecordTicklerActionCmd	Records a Customer Service Representative action on a list of ticklers.
TicklerActionRecordCmd	Records a Customer Service Representative action on a tickler.
TicklerAssignCmd	Assigns a list of ticklers to another Customer Service Representative(CSR).
TicklerCreateCmd	Creates a tickler based on an action object (such as a quote or an order).
TicklerLockCmd	Locks a tickler when a Customer Service Representative is working on it.
TicklerUnlockCmd	Unlocks a tickler after a Customer Service Representative has finished working on it.
TicklerUnlockMonitorCmd	The class TicklerUnlockMonitorCmd unlocks ticklers that have been locked longer than a specified period of time (for example, four hours).
TicklerUpdateCmd	Updates a tickler.
UnlockTicklerCmd	Unlocks ticklers from the supplied list.
UpdateTicklerCmd	Updates ticklers from the supplied list.

Class Summary

Class	Description
CreateTicklerCmdImpl	The class CreateTicklerCmdImpl creates a tickler based on an action object such as a quote or an order.
DetermineAssignmentCmdImpl	The class determines the assignee for a tickler.
LockTicklerCmdImpl	The class LockTicklerCmdImpl is an implementation to lock a tickler.
RecordTicklerActionCmdImpl	The class RecordTicklerActionCmdImpl records the CSR action on a list of ticklers, closing those ticklers for which the action is a resolving action.
TicklerActionRecordCmdImpl	The class TicklerActionRecordCmdImpl is used to record a Customer Service Representative action on a tickler, closing the tickler if the action is a resolving action.
TicklerAssignCmdImpl	The class TicklerAssignCmdImpl assigns a list of ticklers to another Customer Service Representative (CSR).
TicklerCreateCmdImpl	The class TicklerCreateCmdImpl creates a tickler based on an action object (such as a quote or an order).
TicklerLockCmdImpl	The class TicklerLockCmdImpl locks a tickler when a CSR is working on it.
TicklerUnlockCmdImpl	The class TicklerUnlockCmdImpl unlocks a tickler after a CSR has finished working on it.
TicklerUnlockMonitorCmdImpl	The class TicklerUnlockMonitorCmdImpl unlocks ticklers that have been locked longer than a specified period of time (for example, four hours).Invoked by a scheduled job.
TicklerUpdateCmdImpl	The class TicklerUpdateCmdImpl updates a tickler.
UnlockTicklerCmdImpl	The class UnlockTicklerCmdImpl unlocks ticklers from the supplied list.
UpdateTicklerCmdImpl	The class UpdateTicklerCmdImpl updates ticklers from the supplied list.