Interface | Description |
---|---|
CreateTicklerCmd |
The class creates a tickler based on an action object (such as a quote or an order).
|
DetermineAssignmentCmd |
Determines the assignee for a tickler.
|
LockTicklerCmd |
Locks a tickler.
|
RecordTicklerActionCmd |
Records a Customer Service Representative action on a list of ticklers.
|
TicklerActionRecordCmd |
Records a Customer Service Representative action on a tickler.
|
TicklerAssignCmd |
Assigns a list of ticklers to another Customer Service Representative(CSR).
|
TicklerCreateCmd |
Creates a tickler based on an action object (such as a quote or an order).
|
TicklerLockCmd |
Locks a tickler when a Customer Service Representative is working on it.
|
TicklerUnlockCmd |
Unlocks a tickler after a Customer Service Representative has finished working on it.
|
TicklerUnlockMonitorCmd |
The class
TicklerUnlockMonitorCmd unlocks ticklers that have been locked longer
than a specified period of time (for example, four hours). |
TicklerUpdateCmd |
Updates a tickler.
|
UnlockTicklerCmd |
Unlocks ticklers from the supplied list.
|
UpdateTicklerCmd |
Updates ticklers from the supplied list.
|
Class | Description |
---|---|
CreateTicklerCmdImpl |
The class
CreateTicklerCmdImpl creates a tickler based on an action object
such as a quote or an order. |
DetermineAssignmentCmdImpl |
The class determines the assignee for a tickler.
|
LockTicklerCmdImpl |
The class
LockTicklerCmdImpl is an implementation to lock a tickler. |
RecordTicklerActionCmdImpl |
The class
RecordTicklerActionCmdImpl records the CSR
action on a list of ticklers, closing those ticklers for which the action is a resolving action. |
TicklerActionRecordCmdImpl |
The class
TicklerActionRecordCmdImpl is used to record a Customer Service
Representative action on a tickler, closing the tickler if the action is a resolving action. |
TicklerAssignCmdImpl |
The class
TicklerAssignCmdImpl assigns a list of ticklers to another Customer Service
Representative (CSR). |
TicklerCreateCmdImpl |
The class
TicklerCreateCmdImpl creates a tickler based on an action object (such as a quote or an order). |
TicklerLockCmdImpl |
The class
TicklerLockCmdImpl locks a tickler when a CSR is working on it. |
TicklerUnlockCmdImpl |
The class
TicklerUnlockCmdImpl unlocks a tickler after a CSR has finished working on it. |
TicklerUnlockMonitorCmdImpl |
The class
TicklerUnlockMonitorCmdImpl unlocks ticklers that have been locked
longer than a specified period of time (for example, four hours).Invoked by a scheduled job. |
TicklerUpdateCmdImpl |
The class
TicklerUpdateCmdImpl updates a tickler. |
UnlockTicklerCmdImpl |
The class
UnlockTicklerCmdImpl unlocks ticklers from the supplied list. |
UpdateTicklerCmdImpl |
The class
UpdateTicklerCmdImpl updates ticklers from the supplied list. |