Creating tickler reason code assets

In the IBM Sales Center, a tickler reminds a CSR or Customer Service Supervisor to perform an action such as calling a customer to get a replacement payment instruction or to review a price override. A tickler reason code defines the purpose for a tickler.

About this task

To create tickler reason codes:

Procedure

  1. Create an XML file that follows the wcs.dtd file. The DTD file is located in the following directory:
    • WC_installdir/schema/xml
    • WebSphere Commerce Developer WCDE_installdir/schema/xml/
  2. Using the following example as your guide, define a tickler reason code asset in your XML file in the TKLRREASON and TKLRRSNDSC tables: 
    
<tklrreason tklrreason_id="-1001" store_id="0" systemdefined="0"
code="OrderBlocked" ticklefrequency="0" markfordelete="0" />
<tklrrsndsc tklrreason_id="-1001" language_id="&en_US;"
description="Order blocked" />