SolarWinds ITSM connector

SolarWinds is an ISTM tool. This section provides details on how to configure and enable the Solar Winds connector to the tenant Instance.

  1. To start using BigFix AEX Solar Winds Tenants, access the Global Admin Console and click on Tenants.
  1. Search for "dvtest" in tenants and select the Integration channel by clicking on .
Figure 1. Figure 272 – Tenants Page
  1. Click on Open in ‘Choose Integrations’ to enable the Solar Winds Channel.
Figure 2. Figure 273 – Choose Integrations
  1. Click on Open on the Connector for SolarWinds card and it takes the user to Solar Winds Base URL page.
Figure 3. Figure 274 - Connector for SolarWinds
  1. Enter the base URL and API key to verify if the API key is working properly.
Figure 4. Figure 275 – URL and API key
  1. Click on “Test” to verify the URL and API key.
Figure 5. Figure 276 - Test button
  1. Click on Save.
Figure 6. Figure 277 – Save button

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  1. It shows the following success message:
    Figure 7. Figure 278 – Success message
    1. Open the List of Integration and search for the ‘Solar Winds’.
  1. It will show the entire list of Solar Winds Integrations.
    Figure 8. Figure 279 – Solar Winds Integrations List
    1. Open the BigFix AEX Solar Winds Console chat. The following screen appears:
    Figure 9. Figure 280 - BigFix AEX Solar Winds Console Chat
    C:\Users\username\AppData\Local\Microsoft\Windows\INetCache\Content.MSO\BF6F42BE.tmp
    1. Click on the “Open Incident” option.

    Figure 281 – Open Incident
    1. Enter the title of the incident.

    Figure 282 – Incident Title
    1. Provide a description of the incident.
    Figure 10. Figure 283 – Description of the Incident
    1. After providing the description of the incident, select the Category.

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    Figure 284 – Selected Category
  2. After choosing the Category and Subcategory the user gets a Ticket Reference Number, and the ticket is successfully added to the Incident.

    Figure 285 – Ticket Reference Number
    1. Select the ‘Show Open Tickets’.
    Figure 11. Figure 286 – Show Open Tickets
    1. It displays the top 10 incident ticket numbers.
    Figure 12. Figure 287 – Top 10 Incident Ticket Numbers
    1. Select the Get Ticket Status.
    Figure 13. Figure 288 – Get Ticket Status
    1. Type the ticket number to get the status of the ticket.
    Figure 14. Figure 289 – Status of the Ticket
    1. Select the Open Service Request option and provide a short description of the service request.
    Figure 15. Figure 290 – Open Service Request
    1. Enter the description of the service request. For example, “Laptop request”.
    Figure 16. Figure 291 – Description of the Service Request
    1. Enter Continue to order the item.
    Figure 17. Figure 292 – Continue option
  3. The user is redirected to the SolarWinds page to confirm the order.
Figure 18. Figure 293 – New Laptop Request