Debug Logs

TrendMirrorScript logs:

%ProgramFiles%\BigFix Enterprise\TrendMirrorScript\logs

CPM AU Server logs:
```
%ProgramFiles%\Trend Micro\Core
```

BigFix Client logs

/Library/Application Support/BigFix/BES Agent/__BESData/ __Global/Logs/

CPM for Mac Client logs:
```
 /var/log/TrendMicro/
```

Component Installation Debug Logs (CPM Server)

Use these logs track down CPM server installation issues.

Directory = %WINDOWS%

CPMInstallResult.log
CPMMsrvInstall.log
ClnExtor.log
CPMsrvISSetup.log

Component Installation Debug Logs (CPM for Mac Client)

Use these logs to track down CPM for Mac client installation issues.

\var\log\TrendMicro\TMMPMInstallResult.log
\tmp\TrendMicroMPMInstaller.log

Log file names followed by an asterisk (*) also serve as CPM for Mac Client upgrade debug logs. All logs files can be collected by the Core Protection Module for Mac - Execute CPM Case Diagnostic Tool (CDT) Task.

Enabling Debugging on the CPM for Mac Client

While logged in as a “root" permission user, open the terminal.

Change location to the directory:

/Library/Application Support/ TrendMicro/MPM/

Run the script:
```
CaseDiagnosticTool AllOn
```
Reproduce the issue.
Run the script:
```
CaseDiagnosticTool off
```
Use the root permission level to run:
```
CaseDiagnosticTool collect
```
The file is created on the desktop with the following naming convention:
```
TMMPMLogCollect.<datetime>.tar.bz2
```
Send the compressed file to Trend Micro Technical Support:
```
.tar.bz2
```

Tip: Administrators can use the Core Protection Module for Mac - Execute CPM Case Diagnostic Tool (CDT) Task to perform steps 6 and 7 automatically. This process creates the compressed .tar.bz2 file in the directory:

/Library/Application Support/TrendMicro/MPM/CDTData

and uploads the file to the BigFix server.

Web Reputation Logs on the CPM for Mac Client

The Web Reputation log directory:

/var/log/TrendMicro/MPM

The log file that contains the Web Reputation information:

wtp.log