Managing BigFix Actions on Your Device

Manage software installations and actions on your device using the Self-Service Application. This tool allows users to accept, snooze, or decline actions pushed by BigFix operators, view available software offerings, and track installation history. For troubleshooting, users can access notifications and retry failed installations as needed.

Use the BigFix Self-Service Application to manage software installations and other BigFix actions on your device. Install software, patches, updates, and other actions. Click the Self-Service icon in your system tray or menu bar to open the application. (The application name or icon on your system might be different than the ones displayed here.)

Action Request Tab

The Action Request tab displays actions that are pushed by a BigFix operator to a specific endpoint. The end user has to act upon these actions by selecting either the accept, snooze, or decline option. Also, an action has a deadline which turns red when they have less than one day to expire. You need to click an offering to review its details. Click Run to execute the action.

Offerings Tab

Offerings are mostly software installations that are available to an end-user for their consumption. The Offerings tab displays a list of available offerings. Click an offering to review its details. Click Get or Install to accept an offering and review its installation progress. A green colored check mark symbol denotes completed installations. While a red colored cross mark symbol denotes failed installations. However, a Pending Reboot flag indicates that the device requires a restart.

History Tab

Click the History tab to see a summary of offers over time, and the status of accepted offers. Filter the list with the All Status, Completed, and Failed buttons.

When enabled by your administrator, the Admin Action control allows you to show (or hide) actions taken by a BigFix administrator. Hover the mouse over the status icon to see when an action completed. In a group action, more than one task is performed in a single update. Click the group action name to reveal (or hide) its components.

Custom Dashboards

If your administrator has included BigFix Client UI dashboards in the Self-Service Application, they appear at the bottom of the navigation menu (if it is not the default tab).

In the navigation menu, the default icon for a custom dashboard is . It is possible to replace it with a custom icon by including a PNG file called ssa-dashboard-logo.png in custom dashboard archive. The custom icon must be square of any width/height but the rendered logo will always be 16x16 px. The maximum supported size is 100 kB.

SSA Notifications

For more details about the Self-Service Application notifications on your device, see the following SSA Scenarios:

Scenario 1: Managing a software package as a new offer with target restart

Scenario 2: Managing an action with customized pre-message

Scenario 3: Managing a post action with customized post message

When an Action Fails

If a software package installation which is NOT an offer fails, contact your BigFix administrator, who will be able to help you diagnose the problem.

When an Offer Fails

If a software package installation AS an offer fails, you can view additional information displayed by the SSA panel and you can use the Retry function.