Welcome
Application Control
BigFix Application Control provides a robust framework for managing application usage within an organization. It allows administrators to define policies that dictate which applications can be run on endpoints, thereby enhancing security and compliance.
User Guide
This guide is for desktop users or end users who will use BigFix® Application Control.
Raising an Application Exception Request
This task outlines the process for raising an application exception request for blocklisted applications, which requires approval from the organization's exception manager. Users must specify the valid start and end dates for the request.

BigFix Documentation Homepage
BigFix 11 Lifecycle Documentation
Welcome to the BigFix Lifecycle documentation, where you can find information about how to install, maintain, and use BigFix Lifecycle.
BigFix Platform
BigFix Query
Lifecycle overview
BigFix Lifecycle is single-agent, single-console technology that provides near real-time visibility into the state of endpoints.
Lifecycle guides in PDF format
Following is a list of links to the BigFix Lifecycle guides in PDF format:
Software Distribution
Use the BigFix Software Distribution applications to deploy software to endpoints across your network from a single location. Maintain control and visibility into software delivery and installation. Device owners can use the Self Service Application to manage software and other BigFix actions that are deployed to them as offers.
OS Deployment
BigFix OS Deployment, which is part of the BigFix Lifecycle Management suite, provides a consolidated, comprehensive solution to quickly deploy new workstations and servers throughout a network from a single, centralized location. This solution saves time and money, enforces a standardized and approved image, and reduces risks associated with non-compliant or insecure configurations.
Remote Control
BigFix Remote Control application helps to communicate between different components, clients, and endpoints within BigFix environment.
Power Management
Use Power Management to control, monitor, and manage conservation policies in your deployment.
Application Control
BigFix Application Control provides a robust framework for managing application usage within an organization. It allows administrators to define policies that dictate which applications can be run on endpoints, thereby enhancing security and compliance.
- Release Notes
  A summary of new or changed features and enhancements included in BigFix Application Control.
- Administrator Guide
  This guide is for users who want to administer BigFix® Application Control.
- User Guide
  This guide is for desktop users or end users who will use BigFix® Application Control.
  - Overview
    The BigFix Application Control solution is a native, policy-driven enforcement system designed for comprehensive endpoint management. It provides IT administrators with the capability to enforce application usage policies with real-time visibility and integrated exception control. For the endpoint user, the system acts as a protective layer, instantly blocking unauthorized or non-compliant applications while offering a clear, automated process for submitting exception requests when legitimate access is required.
  - Getting Notified when using Blocklisted Applications
    This topic explains how users are notified when attempting to run blocklisted applications on a managed device with BigFix Application Control. If users attempt to open blocked applications then they will see a notification indicating that the application is blocked, and they can choose to either close the notification and contact their admin, or request an application exception.
  - Raising an Application Exception Request
    This task outlines the process for raising an application exception request for blocklisted applications, which requires approval from the organization's exception manager. Users must specify the valid start and end dates for the request.
  - Viewing Self-raised Exception Tickets In ServiceNow™'s Service Portal
    This topic provides information for viewing the various tickets raised by an end-user.
  - Support
    For more information about this product, see the following resources:
- Exception Manager Guide
  Designed for Exception Managers, this guide details the effective use of the ServiceNow™ tool. It highlights important features, functionalities, and best practices for managing exceptions efficiently.
- Application Control V1 Readme
Server Automation
Server Automation provides powerful automation. You can use it to sequence automation actions in steps across multiple endpoints.
Profile Management
Profile Management is a WebUI-based feature of BigFix Lifecycle. It provides Security Administrators the capability to define and deploy security policies to Windows 10 and macOS devices.
BigFix Remediate
BigFix MCM

Raising an Application Exception Request

This task outlines the process for raising an application exception request for blocklisted applications, which requires approval from the organization's exception manager. Users must specify the valid start and end dates for the request.

About this task

Learn how desktop users or end users can raise an application exception request of blocklisted applications.

As a user, you can raise requests for blocklisted applications which need to be approved by your organization’s exception manager. While raising the exception request, you also need to define the start and end dates for the time the request will be valid. After the end date, the application will automatically be blocklisted again.

Note: An end-user can raise a maximum of 60 exception access requests for an endpoint.

After you raise the request, it goes to your organization’s exception manager for approval.

To raise an application exception request, follow the below steps:

Procedure

Run the blocklisted application on your endpoint.
A BigFix® Application Control notification message is displayed stating that the application is blocked as per your organization’s security policy.

Figure 1. Application Blocked Notification
From the notification message box, click the Request Access button.
A Reason for Access Request dialog box appears. In this dialog box, type-in the business justification for requesting temporary access to the application in the available text field.

Figure 2. Reason for Access Request Dialog
A date picker dialog box named Select Expiration Date is displayed. Select the start and end date and click OK.

Figure 3. Set Expiration Date Dialog box

Note: A Pending Request Exists message is displayed, if previously you have raised a request for the application. You cannot raise another request if a previous request is raised and in a pending approval state.

Figure 4. Pending Request Exists Message
A ServiceNow™ ticket is raised and the request is visible to the exception manager.

Figure 5. Request Created

Results

An exception request ticket for a blocklisted application is successfully raised.

This task ensures that users can request temporary access to the necessary applications while adhering to organizational security protocols.