User Roles

This document outlines the various user roles associated with the BigFix Console, including the Policy Manager/Administrator, Desktop User, and Exception Manager. Each role is defined with its responsibilities and interactions within the system, providing clarity on user responsibilities in managing and utilizing the solution.

The following user roles are present in BigFix® Application Control:
  • Policy Manager/Administrator
    This role is the BigFix Console User/Operator, who deploys and configures the Application Control policies, creates and manages the control rules, and reviews the effective configuration of the endpoints.
  • Desktop User
    A user of an endpoint that is managed/restricted by BigFix Application Control. Such users can also be called the end users. They receive notifications when applications are blocked and can raise exceptions through the Notification Utility.
  • Exception Manager
    A user of an ITSM application/solution who is authorized to approve or reject the exception requests raised by the desktop or end users. They review the exception requests in the ITSM application, approve or deny temporary access requests, set time limitations on exceptions, and ensure compliance with their organization's security policies.