Welcome
Implementation Guides
This guides allow you quickly and easily find the information you need to deploy, set up and configure the solution.
BigFix Insights for Vulnerability Remediation (IVR)
Welcome to the BigFix Insights for Vulnerability Remediation (IVR) documentation, where you can find information about how to install, maintain and use IVR service.
BigFix Insights for Vulnerability Remediation (IVR)
Welcome to the BigFix Insights for Vulnerability Remediation (IVR) documentation, where you can find information about how to install, maintain and use IVR service.
Reference
The following topics contain information on how you can work with the configuration file and settings, the CLI that comes with the package. They also describe how to use the log files for troubleshooting purposes.
Troubleshooting IVR
This topic helps you in troubleshooting various issues encountered in IVR (BigFix Insights for Vulnerability Remediation) service.

BigFix Documentation Homepage
BigFix Integrations Documentation (ServiceNow, IVR)
Welcome to the BigFix Integrations documentation, where you can find information about how to install, implement, maintain, and use the various BigFix integration solutions.
Detailed system requirements
This section provides comprehensive information on the system requirements for Integration Services. Prior to service deployment, it is necessary for the user to possess the access outlined below.
BigFix Integrations Guides in PDF format
This section contains links to the BigFix Integrations user guides in PDF format.
BigFix Platform
All the BigFix applications run on top of the BigFix platform.
Quick Start Guides
Use this guide to find information you need to deploy, set up and configure the solution.
Implementation Guides
This guides allow you quickly and easily find the information you need to deploy, set up and configure the solution.
- ServiceNow Data Flow
  This module provides an overview and features of BigFix ServiceNow Data Flow.
- BigFix Insights for Vulnerability Remediation (IVR)
  Welcome to the BigFix Insights for Vulnerability Remediation (IVR) documentation, where you can find information about how to install, maintain and use IVR service.
  - BigFix Insights for Vulnerability Remediation (IVR) v. 4.0.0
    This module provides comprehensive guidance on the installation, maintenance, and operation of the IVR v.4.0.0 service. It includes a detailed summary of the entire end-to-end workflow for using IVR v.4.0.0.
  - BigFix Insights for Vulnerability Remediation (IVR)
    Welcome to the BigFix Insights for Vulnerability Remediation (IVR) documentation, where you can find information about how to install, maintain and use IVR service.
    - BigFix Insights for Vulnerability Remediation
      Use this section to become familiar with BigFix Insights for Vulnerability Remediation infrastructure and key concepts necessary to understand how it works.
    - System requirements
      Learn more about the prerequisites and system requirements for BigFix Insights for Vulnerability Remediation (IVR) service.
    - Deployment and configuration
      This module provides the steps to deploy and configure the BigFix Insights for Vulnerability Remediation solution for:
    - Setting up IVR App
      Use this module to install and set up your WebUI IVR app.
    - Scheduling IVR ETL
      The Extract, Transform, Load (ETL) process pulls data from a datasource and stores it in the IVR database. An ETL process consumes significant time and resources and hence must be performed on a customized schedule to minimize disruption. In IVR, you can schedule an ETL daily, weekly, or monthly.
    - IVR Fixlets and Tasks
      Learn more about available Fixlets and Tasks for BigFix Insights for Vulnerability Remediation.
    - Updating and validating the IVR configuration file
      You can update and validate the IVR configuration.
    - Updating IVR credentials
      You can update the IVR credentials.
    - Business Intelligence reports
      Use this section to become familiar with Power BI and Tableau reports.
    - Reference
      The following topics contain information on how you can work with the configuration file and settings, the CLI that comes with the package. They also describe how to use the log files for troubleshooting purposes.
      - Configuration file
        Data Flow service uses DataflowsConfig.xml configuration file. The file is located in the default installation path: C:\Program Files (x86)\BigFix Enterprise\Dataflow. The file contains three sections: Data Sources, Data Flows, and Settings. All tags and attribute names in the file must be in lower case. There is also an DataFlowsConfig.xsd file that you can use to validate the configuration file on startup.
      - Configuration settings for IVR solution
        List of available settings you may change in a configuration file.
      - Command line interface
        The BigFix Insights for Vulnerability Remediation service executable (BFIVR.exe) provides a Command Line Interface (CLI) that we can use to perform several distinct functions related to the setup and execution of the solution. This includes installing, uninstalling, starting, and stopping the solution as a native system service. This allows us to securely provide credentials for data sources and validate configuration before starting the service from the BigFix console.
      - Logs
        You can find log files in the logs folder in the installation path. Logs are updated every day. Configure the solution with INFO as the log level unless you intend to troubleshoot an issue.
      - Troubleshooting IVR
        This topic helps you in troubleshooting various issues encountered in IVR (BigFix Insights for Vulnerability Remediation) service.
      - Troubleshooting IVR with Qualys using cURL commands
        This topic provides step-by-step instructions for troubleshooting Qualys using cURL commands.
      - Known limitations
        Refer to the below list of limitations in BigFix Insights for Vulnerability Remediation.
    - Release Notes
      The release notes outline the features, updates and patches that are included in each version of BigFix Insights for Vulnerability Remediation, including the latest application updates.
Schemas
The tables in this section provide detailed information about the BigFix 10 Integrations schema.

Troubleshooting IVR

This topic helps you in troubleshooting various issues encountered in IVR (BigFix Insights for Vulnerability Remediation) service.

Diagnostic procedures:

Check Windows Service Manager for Service State. The service should be in a running state.

Check logs for errors & timestamp. Logs are found in the logs directory.

[DatetimeOfExecution] [ProcessID] [Method] [Message]

Table 1. DataFlow logs details
Message	Description
Executing DataFlow Task: Endpoint data from Qualys to BigFix Insights	Indicates start of data flow
Loading Qualys Data	Indicates loading of Qualys data
Loading Insights Data	Indicates loading of Insights data
RecordCaches Loaded In	Indicates time it took to get data from Insights and Source Adapter (Qualys or Tenable)
Processing Changes From Source Adapter	At this point, we will take the changes and prepare updates for the IVR tables. The time when the processing changes from source adapter are considered and are updated in the IVR tables.
Done Processing Devices	Indicates that the device correlation is complete.
Updates Performed In	Indicates the time taken to stick data in the IVR tables.
Saving RecordCaches	The final step in which the record cache is saved.
DataFlowExecution Completed In	Indicates the end of data flow.
Starting Dataflow: Endpoint data from Tenable.io to Bigfix Insights	Indicates start of data flow
Connected to Tenable.io Server VERSION 6.9.1	Indicates loading of Tenable data is about to start

Setting Verbosity - refer to the link for more information.