This topic addresses general application questions.
Tips for troubleshooting session detection problems in Scan Configuration > Login Management view.
Some suggestions for troubleshooting out-of-session issues.
Some suggestions for troubleshooting if the server is not responding.
If your external device is configured correctly, AppScan's external login recorder and external traffic recorder will show the traffic sent from the device as you send it. This section offers suggestions if it does not.
For some types of site the Explore stage may take a long time or never end.
Some suggestions for troubleshooting action-based multi-step operations.
If you want to use an unsigned extension that you used with a previous version of AppScan, you can either elect to trust it, or see if a signed version is available to replace it with.
Extended Support Mode logs all AppScan activity, for packing and sending to your support provider to help troubleshooting a problematic procedure.
You can configure AppScan to use a browser other than its built-in browser.
This section includes explanations of Scan Log messages (View > Scan Log).
This section provides suggestions for do-it-yourself troubleshooting.