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FAQ & Troubleshooting

FAQ & Troubleshooting
- General FAQ
  This topic addresses general application questions.
- Troubleshooting features
- License troubleshooting
- Insufficient disk space
- Digital signature troubleshooting
- Reporting false positive results
- Extended Support Mode
  Extended Support Mode logs all AppScan activity, for packing and sending to your support provider to help troubleshooting a problematic procedure.
- Changing the default browser
  You can configure AppScan to use a browser other than its built-in browser.
- Login troubleshooting
  Tips for troubleshooting session detection problems in Scan Configuration > Login Management view.
- External traffic recorder not recording
  If your external device is configured correctly, AppScan's external login recorder and external traffic recorder will show the traffic sent from the device as you send it. This section offers suggestions if it does not.
- Long or never-ending Explore stage
  For some types of site the Explore stage may take a long time or never end.
- Multi-step operation troubleshooting
  Some suggestions for troubleshooting action-based multi-step operations.
- Replacing unsigned extensions
  If you want to use an unsigned extension that you used with a previous version of AppScan, you can either elect to trust it, or see if a signed version is available to replace it with.
- Logs
  This section includes explanations of Scan Log messages (View > Scan Log).

FAQ & Troubleshooting

This section provides suggestions for do-it-yourself troubleshooting.

See the pane on the left for the contents of this section.

Frequently Asked Questions
This topic addresses general application questions.
Troubleshooting features
License troubleshooting
Insufficient disk space
Digital signature troubleshooting
Reporting false positive results
Extended Support Mode
Extended Support Mode logs all AppScan activity, for packing and sending to your support provider to help troubleshooting a problematic procedure.
Changing the default browser
You can configure AppScan to use a browser other than its built-in browser.
Login troubleshooting
Tips for troubleshooting session detection problems in Scan Configuration > Login Management view.
External traffic recorder not recording
If your external device is configured correctly, AppScan's external login recorder and external traffic recorder will show the traffic sent from the device as you send it. This section offers suggestions if it does not.
Long or never-ending Explore stage
For some types of site the Explore stage may take a long time or never end.
Multi-step operation troubleshooting
Some suggestions for troubleshooting action-based multi-step operations.
Replacing unsigned extensions
If you want to use an unsigned extension that you used with a previous version of AppScan, you can either elect to trust it, or see if a signed version is available to replace it with.
Logs
This section includes explanations of Scan Log messages (View > Scan Log).

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