Extended Support Mode logs all AppScan activity, for packing
and sending to your support provider to help troubleshooting a problematic
procedure.
About this task
If you need help troubleshooting a problematic procedure,
your support provider may ask you to run AppScan in Extended Support
Mode, to log all activity and pack the data into a single file.
Important: Do not turn on Extended Support Mode unless
directed to do so by authorized support personnel. This mode affects AppScan performance.
Procedure
- Activate Extended Support Mode: Help > Support
> Extended Support Mode
A message
appears to say that Extended Support Mode is enabled, and will log
all your actions.
- Click OK.
An indicator in the
Status bar shows that AppScan is running in Extended Support Mode: 
- Reproduce the problematic procedure.
- When you have finished, disable Extended Support Mode: Help > Support > Extended Support Mode
OR
If AppScan stopped working as a result of the procedure, reopen AppScan, and when asked if
you want to keep Extended Support Mode enabled, select Disable .
- Select the options you require:
| Option | Description |
|---|
| Encrypt |
All support data that is saved, including the scan file if
included, will be encrypted. Important: Do not select
encryption unless you are sending the package to AppScan® Support, as only they can open the
encrypted file. |
| Include a scan file |
You can include the current scan, or another relevant saved
scan, in the support file. |
- Click:
| Option | Description |
|---|
| Save |
Saves the existing support data as a .SUPPORT file (encrypting
and including a scan file if so configured). The support data is cleared
from the AppScan interface, and AppScan reverts to its regular mode. The default path is: ...\My Documents\AppScan\Support\
|
| Don't Save |
The support data is cleared from the AppScan interface, and
AppScan reverts to its regular mode. |
| Cancel |
The support data is not cleared from the AppScan interface,
and AppScan remains in Extended Support Mode. |
