Home
Troubleshooting and support
Self-help information, resources, and tools to help you troubleshoot issues while using HCL® AppScan® Source.

Welcome
Welcome to the documentation for HCL® AppScan® Source.
What's New
Explore these new features that have been added to AppScan® Source - and note any features and capabilities that have been deprecated in this release.
Installing
Learn how to install, upgrade, and activate HCL® AppScan® Source.
Configuring
Learn how to configure applications, folders, and projects, and set attributes and properties in HCL® AppScan® Source.
Administering
Learn how to administer user accounts and permissions, audit user activity, and manage integrations in HCL® AppScan® Source.
Scanning
This section explains how to scan your source code and manage assessments in HCL® AppScan® Source.
Triage and analysis
Grouping similar findings allows security analysts or IT auditors to segment and triage source code problems. This section explains how to triage AppScan® Source assessments and analyze results.
Reporting
Security analysts and risk managers can access reports of select findings or a series of audit reports that measure compliance with software security best practices and regulatory requirements. This section explains how to create reports of aggregate finding data.
Extending product function
Learn how to extend the product to meet specific development requirements.
Reference
Review reference information for HCL® AppScan® Source, including using utilities, plug-ins, and APIs.
Troubleshooting and support
Self-help information, resources, and tools to help you troubleshoot issues while using HCL® AppScan® Source.
- Troubleshooting process overview
  Troubleshooting is the process of finding and eliminating the cause of a problem. Whenever you have a problem with your software, the troubleshooting process begins as soon as you ask yourself what happened?
- Contacting HCL® Software Support
  If the self-help resources have not provided a resolution to your problem, you can contact HCL® Software Support. HCL Software Support provides assistance in resolving product issues.

Troubleshooting and support

Self-help information, resources, and tools to help you troubleshoot issues while using HCL® AppScan® Source.

When there is a problem with your product, you can:

Refer to the release information for your product for known issues, workarounds, and troubleshooting information.
Check if a download or fix is available to resolve your problem.
Search the available knowledge bases to see if the resolution to your problem is already documented.

If you still need help, contact HCL® Support and report your problem.