Welcome
Troubleshooting and support
To help you understand, isolate, and resolve problems with your HCL® software, the troubleshooting and support information contains instructions for using the problem-determination resources that are provided with your HCL products.
Troubleshooting the Enterprise Server
Learn how to troubleshoot the Enterprise Server.
Troubleshooting IPv6 connectivity

Welcome
Welcome to the HCL AppScan Enterprise 10.11.0 documentation, where you can find information about how to install, maintain, and use HCL AppScan Enterprise.
Accessibility features for AppScan® Enterprise
Accessibility features assist users who have a disability, such as restricted mobility or limited vision, to use information technology content successfully.
Overview
Learn general information about the product.
Installing
Learn how to install the product.
Upgrading and migrating
Learn how to upgrade the product.
Integrating
Learn how to integrate the product with other solutions.
DevOps
Learn how to extend the product with REST APIs and plugins.
Best practices
Learn best practices for using the product.
Configuring
Learn how to configure the product.
Administering
Learn how to administer the product.
Managing application risk
Follow this workflow to manage application security risks in your organization.
Troubleshooting and support
To help you understand, isolate, and resolve problems with your HCL® software, the troubleshooting and support information contains instructions for using the problem-determination resources that are provided with your HCL products.
- Troubleshooting a problem
  Troubleshooting is a systematic approach to solving a problem. The goal of troubleshooting is to determine why something does not work as expected and explain how to resolve the problem.
- Template: Contacting HCL® Support
  HCL® Support provides assistance with product defects, answers FAQs, and helps users resolve problems with the product.
- Troubleshooting the Dynamic Analysis Scanner
  Learn how to troubleshoot the Dynamic Analysis scanner.
- Troubleshooting the Enterprise Server
  Learn how to troubleshoot the Enterprise Server.
  - Troubleshooting IPv6 connectivity
    - Liberty server not reachable over global IPv6 address
      In an IPv6 environment, the AppScan Enterprise Liberty server is accessible only via the link-local IPv6 address (starting with fe80::). Consequently, the server is unreachable via the global IPv6 address or by remote scanning agents.
  - Troubleshooting applications
  - Troubleshooting False Positives in AppScan Enterprise
  - Troubleshooting problems with the 'downloads' directory
    You are trying to download a file from the WebApp\downloads directory, such as the AppScan Dynamic Analysis Client.
  - Troubleshooting folders
    This topic addresses common questions and issues related to folders.
  - Troubleshooting reports and report packs
    This topic addresses common questions and issues related to report display and report packs.
  - Troubleshooting issue management
    This topic addresses common questions and issues related to issue management in reports.
  - Troubleshooting error messages
    Some .Net Framework generated message will show up in English, if the proper language packs for .Net Framework are not installed on the Enterprise Console.
  - Troubleshooting IIS
  - Troubleshooting the database
    This topic addresses issues related to the database.
  - Troubleshooting SQL server database
    A number of tools are available to assist with diagnosing and troubleshooting database issues. This section describes these tools and some circumstances under which it might be necessary to use them.
  - Troubleshooting 'How To Fix' Service
    This topic addresses issues related to 'How To Fix' Service.
- Messages
  These messages explain serviceability codes for: internal product messages, scan log messages, and web Services messages
Reference
Review reference information for the product.
Glossary

Troubleshooting IPv6 connectivity

When you deploy AppScan Enterprise in an IPv6 environment, make sure that all components—the Liberty server, the database, and the scanning agents—bind correctly to the IPv6 interfaces. Misconfiguration in the server files or network settings can cause connection failures where the server is unreachable or restricted to local access only.

Review the following scenarios to fix common IPv6 connection issues:

Liberty server not reachable over global IPv6 address