Troubleshooting and support
To help you understand, isolate, and resolve problems with your HCL® software, the troubleshooting and support information contains instructions for using the problem-determination resources that are provided with your HCL products.
- Troubleshooting a problem
  Troubleshooting is a systematic approach to solving a problem. The goal of troubleshooting is to determine why something does not work as expected and explain how to resolve the problem.
- Template: Contacting HCL® Support
  HCL® Support provides assistance with product defects, answers FAQs, and helps users resolve problems with the product.
- Troubleshooting the Dynamic Analysis Scanner
  Learn how to troubleshoot the Dynamic Analysis scanner.
- Troubleshooting the Enterprise Server
  Learn how to troubleshoot the Enterprise Server.
- Messages
  These messages explain serviceability codes for: internal product messages, scan log messages, and web Services messages
  - Internal codes
    These messages explain iinternal product codes.
  - Scan log messages
    These topics explain messages that appear in the scan log.
  - Administration Serviceability Codes
  - Defect Tracking System service codes
  - Web services codes
    These topics explain web services codes.

CRWAE0041E

The User Name specified is not valid. User does not exist

Corresponds to WEO Error WXM_E_USER_NOT_FOUND (0x80040729)

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