Troubleshooting ASCP
The following logs may help troubleshooting ASCP:
- Installation logs are located in the AppScan 360° root directory:
"Logs\install_<timestamp>.log"
- Application logs are located
in:
C:\temp\Logs\ASoC
Application logs are limited to 2MB. Once this limit is reached, another
log will be created, up to 10 log files total.
Important: Logs may contain
sensitive information, such as email addresses or user
names.
If any of the above services are missing or do
not start after installation, run the installation script again with
the -reconfigure
flag. See Updating the Central Platform.General scan issues
Three services should exist after installation:
AppScan360 Report Service
AppScan360 Server Service
AppScan360 Issue Information
Login issues
If you have issues logging in to AppScan 360°, try the
following:
- Verify that the AppScan 360° machine can connect to the databse machine.
- Verify that the AppScan 360° database was created successfully on the database machine.
- Verify that the SQL server is configured to allow remote connections.
- Verify that the AppScan 360° machine can connect to the LDAP server.
- Check the LDAP configuration in the
AppScan360.config
file.
IIS issues
If you have IIS issues, try the following:
- Ensure there are no other websites using ports 80, 443, 8081, 8090, or 5000.
- Check that all application pools and websites have
started. The websites names and their respective
app-pools
are:- external-entrypoint:
external-entrypoint
- AppScan:
usersite-api
- agents-api:
agents-api
- external-entrypoint:
- Check that all websites have the SSL certificate bound.
Unless specified otherwise, the SSL certificate that
is configured will be
ASoP Certificate
.