Search, Replay, and Reporting

After the session data has been processed, it is available to Discover users to monitor the health of their business and solve problems. Discover includes several tools for these purposes.

• Unica Discover Portal - This Web-based portal is the primary user interface to the Discover system. It provides a wide variety of options for creating and viewing reports, including dashboards, scorecards, and other ad-hoc reports. It also provides a user interface to search for both active and completed sessions, a means to review and analyze data across search results, a means to replay a user session within a browser, and for administrative users, controls to manage the Discover system.
• Search - The indexes created by the processing server can be searched through the Portal. It is also possible to search for text strings in currently active sessions in the short term canister. But the search for completed sessions in the archive is much more powerful; Discover users can search for specific types of information, such as form field values, that are not yet indexed in active sessions.
• Replay - The ability to replay a session as a Web visitor experienced it is unique to Discover.

  Replay is a powerful tool for understanding the customer experience. When you search for sessions through the Portal, you see a list of sessions matching your search criteria. You can select one of these sessions and launch a replay of the session. During replay, you see the actual Web pages server to the visitor, the links the visitor clicked on, and the form fields the visitor edited. Also available is the HTTP request data that was sent from the visitor's browser and the actual HTML returned by the Web server.

  Additionally, users with Admin authorization can view page load details in real-time to assist with diagnostics and to help identify specific files that might be the cause of discrepancies in fidelity.

  For information about how to use real-time logging of Replay Server, see Using real-time page load logging information for session diagnostics.

  For information about how to configure the Replay Server to use real-time logging, see "Replay Server Configuration" in the Unica Discover Configuration manual.