Self-Service Catalog

Self-Service Catalog is a solution to automate routine business tasks and run them from mobile devices without having to install and learn about the whole HCL Universal Orchestrator product.

By using the Self-Service Catalog you can use your mobile device to submit service requests to HCL Universal Orchestrator without knowing anything about engines, tasks, or workflows.

Even though the Self-Service Catalog has been primarily envisioned to be used from a mobile device, you can efficiently use it also from your computer connected to a web browser.

The application developer or scheduler defines tasks and workflows using the UI to automate processes that Self-Service Catalog users perform routinely.

Some services might need to be approved before they are submitted. For example, a manager may need to approve a new license request for a software to check if such request fits in the budget. The need for an approval can be specified during the definition of a service by the application developer or scheduler. The Approval Flow feature leverages the integration with Jira or ServiceNow plug-ins, and the Self-Service Catalog user can monitor the status of the service, which changes according to the status of the ticket on Jira or ServiceNow platforms.

Users can log in to the Self-Service Catalog interface to start the services when needed.

A service is linked to a workflow that runs on a HCL Universal Orchestrator engine. By simply launching the service, you submit the workflow.