Welcome
Configuration
Configuring HCL Discover involves setting up and managing Discover user authorization and configuring Discover server components and services that process captured data.
HCL Discover Event Manager Manual
Manage Events - Alerts Tab
Through the Discover Event Manager, you can define alerts that are triggered based on Discover events. When threshold values are detected in the related event, an alert is generated and delivered in the appropriate format to the designated recipients.

Product Overview
Customer Experience is now the number one differentiator in decision making when transacting online. It is crucial that you are able to monitor, understand and manage those online experiences using quantitative data and insights from your actual customer sessions.
Release Notes
Installation, Deployment, and Upgrade
Installing HCL Discover involves planning and preparing your environment, installing and configuring prerequisite software, obtaining the HCL Discover installation files, and running the HCL Discover installer.
Configuration
Configuring HCL Discover involves setting up and managing Discover user authorization and configuring Discover server components and services that process captured data.
- HCL Discover Configuration Manual
- HCL Discover Event Manager Manual
  - Discover Event Manager
    HCL Discover Event Manager provides the user interface for defining the event objects used to monitor your visitors' sessions. Here you can configure the events, hit attributes, dimensions, session attributes, alerts, and deviations to monitor customer success and struggle with your web application.
  - Getting Started with Discover Events
    Discover events provide the mechanisms for monitoring mission-critical metrics and other indicators of your web application's performance, including software errors, failures to complete transactions, customer struggles, and more. Through Discover events, IT staff, business managers, and executives can keep tabs on critical aspects of the overall customer experience.
  - Manage Events - Events Tab
    Through the Events tab in the Discover Event Manager, you can define, edit, test, and organize events to monitor specific conditions in your visitors' sessions. Discover events provide a flexible and powerful mechanism for tracking at the most granular level what is happening during a visitor's session.
  - Manage Events - Hit Attributes Tab
    When processing hit data, the Discover event engine searches each hit for patterns of text. These patterns can signify an event of interest, such as the occurrence of the word Sorry in the response, or can bracket a text string of interest, such as the value of a form field. These patterns can be explicitly specified or can be defined using the start and end tags for which an event should look when evaluating a condition or setting a value.
  - Manage Events - Dimensions Tab
    Through the Discover Event Manager, you can specify data dimensions to track metadata associated with an event. They can be considered the contextual data captured at the moment of event execution.
  - Manage Events - Session Attributes Tab
    A session attribute is a pre-defined variable that is persistent throughout the life of a Discover session. Session attributes may be used to store various data that may be referenced by events at any point during the session.
  - Manage Events - Alerts Tab
    Through the Discover Event Manager, you can define alerts that are triggered based on Discover events. When threshold values are detected in the related event, an alert is generated and delivered in the appropriate format to the designated recipients.
    - Overview
    - Creating or Editing an Alert
    - Viewing Alerts
    - Adding to Alerts Dashboards
    - Configuration
    - Alert Message Configuration via XSL
      You can customize the formatting for your alert messages by modifying one of the default XSL style sheets, or creating your own XSL template. The default XSL style sheets are divided into different sections for each type of alert messages. Discover administrators who are comfortable with XSL can modify the text and formatting of each type of alert.
  - Manage Events - Import-Export Tabs
    Through the Import and Export tabs, you can export a set of selected event definitions and all supporting data objects from your current system and import a set that has been exported. Import/export controls enable the easy migration of event definitions from a development environment to testing and staging environments.
  - Optimizing Discover Configuration
    You can optimize Discover configurations by performing the following steps
  - Event Tester
    Integrated into the Discover Event Manager, the Event Tester enables you to test active events and hit attributes, even if they are saved in draft mode, against sessions that you upload to the server. This integrated tool provides a quick method for validating the event objects you define before you deploy them into the live transaction stream.
  - Advanced Mode for Events
    In Advanced Mode, you can review and modify the actual JavaScript™ function that is called to process the event.
  - Event Administration
    The section provides an overview of how events are initially installed and stored in the database and later updated based on changes in the Discover Event Manager.
- HCL Discover UI SDK Manual
- HCL Discover Native Mobile SDK Manual
Administration
Administering HCL Discover involves configuring and integrating the HCL Discover client framework with your web applications or mobile native applications, installing and administering the databases used by HCL Discover, defining event objects and configuring events, hit attributes, dimensions, and other object attributes used by HCL Discover to monitor mission-critical metrics of your web application's performance.
Cloud-native HCL Discover
Notices

Manage Events - Alerts Tab

Through the Discover Event Manager, you can define alerts that are triggered based on Discover events. When threshold values are detected in the related event, an alert is generated and delivered in the appropriate format to the designated recipients.

The Alerts tab is available if you have licensed HCL Discover.

There are four kinds of alerts:

Creating event alerts: These alerts are triggered by user-defined events. The events that you create can be used as the trigger for these alerts.
Creating canister alerts: These alerts are triggered by any of the status metrics automatically monitored by the Discover Canister. These metrics are available for selection when you create the alert.

Alerts are defined, configured, and enabled through the Alert tab in the Discover Event Manager.

You may create up to 2048 alerts, although Discover does not recommend approaching this limit.
After an alert is created and saved to the server, it may take 30 minutes for the alert definition to be used by the Alert Service. Alert generation and appearance of alerts in the Alert Monitor in the Portal may be impacted.
- See "Alert Monitor" in the HCL Discover Manuals.
- See "Configuring the Alert Service" in the HCL Discover Configuration Manual.