Configuring HCL Discover involves setting up and managing Discover user authorization and configuring Discover server components and services that process captured data.
When processing hit data, the Discover event engine searches each hit for patterns of text. These patterns can signify an event of interest, such as the occurrence of the word Sorry in the response, or can bracket a text string of interest, such as the value of a form field. These patterns can be explicitly specified or can be defined using the start and end tags for which an event should look when evaluating a condition or setting a value.
Sorry
Customer Experience is now the number one differentiator in decision making when transacting online. It is crucial that you are able to monitor, understand and manage those online experiences using quantitative data and insights from your actual customer sessions.
Installing HCL Discover involves planning and preparing your environment, installing and configuring prerequisite software, obtaining the HCL Discover installation files, and running the HCL Discover installer.
HCL Discover Event Manager provides the user interface for defining the event objects used to monitor your visitors' sessions. Here you can configure the events, hit attributes, dimensions, session attributes, alerts, and deviations to monitor customer success and struggle with your web application.
Discover events provide the mechanisms for monitoring mission-critical metrics and other indicators of your web application's performance, including software errors, failures to complete transactions, customer struggles, and more. Through Discover events, IT staff, business managers, and executives can keep tabs on critical aspects of the overall customer experience.
Through the Events tab in the Discover Event Manager, you can define, edit, test, and organize events to monitor specific conditions in your visitors' sessions. Discover events provide a flexible and powerful mechanism for tracking at the most granular level what is happening during a visitor's session.
Through the Discover Event Manager, you can specify data dimensions to track metadata associated with an event. They can be considered the contextual data captured at the moment of event execution.
A session attribute is a pre-defined variable that is persistent throughout the life of a Discover session. Session attributes may be used to store various data that may be referenced by events at any point during the session.
Through the Discover Event Manager, you can define alerts that are triggered based on Discover events or Anomaly Detections. When threshold values are detected in the related event or Anomaly Detection, an alert is generated and delivered in the appropriate format to the designated recipients.
Through the Discover Event Manager, you can indicate the events, dimensions, and ratios whose variations you wish to track over time. Through the Anomaly Detection tab, you can track the metrics that are major anomaly detections on your site.
Through the Import and Export tabs, you can export a set of selected event definitions and all supporting data objects from your current system and import a set that has been exported. Import/export controls enable the easy migration of event definitions from a development environment to testing and staging environments.
You can optimize Discover configurations by performing the following steps
Integrated into the Discover Event Manager, the Event Tester enables you to test active events and hit attributes, even if they are saved in draft mode, against sessions that you upload to the server. This integrated tool provides a quick method for validating the event objects you define before you deploy them into the live transaction stream.
In Advanced Mode, you can review and modify the actual JavaScript™ function that is called to process the event.
The section provides an overview of how events are initially installed and stored in the database and later updated based on changes in the Discover Event Manager.
Administering HCL Discover involves configuring and integrating the HCL Discover client framework with your web applications or mobile native applications, installing and administering the databases used by HCL Discover, defining event objects and configuring events, hit attributes, dimensions, and other object attributes used by HCL Discover to monitor mission-critical metrics of your web application's performance.
See Discover Event Manager.
