ServiceNow

Open Incident

Open Incident

An incident is opened to the specified URI with the desired short description.

Property name Description Type Required Length Default value
min max
Short Description The summary of the incident to be opened. string   1      
Priority The priority of the incident to be opened. string
1
2
3
4
5
  1     3  
Description The description for the incident. string   1      
ServiceNow Url The ServiceNow Uri to be used. string   1      
ServiceNow User The ServiceNow user to be used. string   1      
ServiceNow Password The ServiceNow user password to be used. If specified, the value in ServiceNowUser is considered as an ordinary user name, not a TWS resource. string   1      
ATTR_NAME_TLSCERTS_KEY ATTR_NAME_TLSCERTS_DESC_KEY boolean        
ATTR_NAME_TLSCERTSPATH_KEY ATTR_NAME_TLSCERTSPATH_DESC_KEY string   1      
ATTR_NAME_TLSFILETYPE_KEY ATTR_NAME_TLSFILETYPE_DESC_KEY string   1      
ATTR_NAME_TLSFILEPASSWORD_KEY ATTR_NAME_TLSFILEPASSWORD_DESC_KEY string   1      
Affected CI The CI affected by the incident. This value is case sensitive. string   1      
Assignment Group Assignment Group of the incident to be opened. string   1      
State The state of the incident. string   1      
Close Code Close Code of the incident. string   1      
Custom parameter 1 Custom parameter 1 string   1      
Custom parameter 2 Custom parameter 2 string   1      
Custom parameter 3 Custom parameter 3 string   1      
Custom parameter 4 Custom parameter 4 string   1      
Custom parameter 5 Custom parameter 5 string   1      
Custom parameter 6 Custom parameter 6 string   1      
Custom parameter 7 Custom parameter 7 string   1      
Custom parameter 8 Custom parameter 8 string   1      
Custom parameter 9 Custom parameter 9 string   1      
Custom parameter 10 Custom parameter 10 string   1