Known issues

The following table lists the known issues in Unica Link 12.1.2

Product Description
Link Removing a Unica application does not remove the artifacts created for the application.

Workaround:

Inside the <install_dir> or the Unica installation directory, run the script remove_application.sh.

To execute the remove_application.sh script, run the following command: remove_application.sh <base-url> <username> <password> <application>

where:

  • <base-url> is the base URL for Link server. This should be of form: https://<hostname>:8443. If defaults were used during installation, then the default port is 8443.

  • <username> and <password> are the credentials for an administrative user for Unica Link.

  • <application> is the name of the application.

When the command execution is successful, it provides details about the deleted project and packages. An example is as follows:
$ remove_application.sh https://localhost:8443 admin ***** journey
{
    "application": "journey",
    "deleted_project": {
        "_id": "5ed6b1de2ab79c0001a7e36d",
        "name": "_app_journey",
        "version": 1
    },
    "deleted_packages": [
        "_package__app_journey_act1",
        "_package__app_journey_act23"
    ]
}
Link When making modifications on the field mapping page, if multiple connector fields are mapped to the same Unica field (Journey field or Campaign field), and if you remove the mapping of this Unica field from one of the connector fields, all other connector fields, which were mapped to the same Unica field (Journey field or Campaign field), will also lose their mapping.
Facebook AdTech connector Unicode characters do not work on Windows.
Facebook AdTech connector The Connection is failed. The returned status is 400 with response {"error":{"message":"(#2635) then you are using an out of date Ads API version. Please update to the latest version v12.0.

Workaround:

Update Base URL connection property on UI to include the correct version as stated in the error message.

Base URL: URL plus version: https://<FB site>/<Version>

For example - https://graph.facebook.com/v11.0

So, if your base URL is https://graph.facebook.com/v11.0 and you click on test connection then it shows the above error message and it says to use v12.0, then update it in base-URL for the following. https://graph.facebook.com/v12.0
LinkedIn AdTech connector Unicode characters do not work on Windows.
Mailchimp connector Unicode characters do not work on Windows.
Mailchimp If the ADDRESS field in the email template is selected, and if the users either use it in the Email Subject field or in the body of the template, it won't be processed to the email recipients.
Mandrill connector In Mandrill, non-Latin alphabetic characters are not supported in Merge fields.
Mandrill connector This issue involves, Email Delivered and Email Sent events which are not received for Mandrill.
Mandrill connector If the Mandrill touchpoints are used with Salesforce touchpoints in the Journey application, the publish option will fail.
Mandrill connector Unicode characters do not work on Windows.
Salesforce connector If the Salesforce touchpoints are used with Mandrill touchpoints in the Journey application, the publish option will fail.
Salesforce connector Unicode characters do not work on Windows.
Twilio connector Unicode characters do not work on Windows.
JDBC Connector Docker install: Before installation, delete the old JDBC connector from /opt/hipmodules folder and follow the steps of Unica Link Upgrade. Alternatively, you can update through UI by removing old JDBC connector from the list of projects and deleting _conntype_hcl_link_jdbc.
JDBC Connector

JDBC connector will automatically truncate the input data if it exceeds the size of the database field.

For example, If the input data is 20 characters in length and the database field length is 15 characters, Link will only write first 15 characters into the database field.