Journey statistics
You can view Journey statistics when a Journey is Published or Completed.
Journey statistics for Contacts
Hover over the Start point to view the statistics of the contacts that entered the Journey from various Entry Sources.
Field | Description |
---|---|
Contacts | The number of contacts, per Entry Source, that were either Accepted or Rejected by the Journey. |
Total | The total number of contacts from all Entry Sources that were either Accepted or Rejected by the Journey. |
Journey statistics for Touchpoints
Once a Journey is Published or Completed, you can open the Journey canvas and hover over the following Touchpoints to view the Journey statistics
Touchpoint | Statistics provided |
---|---|
Journey provides the
following statistics for the Email Touchpoint
|
|
SMS | Journey provides the
following statistics for the SMS Touchpoint
|
Salesforce | Journey provides the
following statistics for the SMS Touchpoint
|
Journeyprovides the
following statistics for the Whatsapp Touchpoint
|
|
Push | Journeyprovides the
following statistics for
|
Journey statistics for Journey controls
Click on the Journey start point to see total number of audience. Audiences are bifurcated in both section Accepted (Valid data on which action is taken) and Rejected (Invalid/incorrect data). Click on Accepted count to view Accepted Contacts details. The screen will display the following information, Accepted On, CustomerID, FirstName, LastName, Email etc. Click on Rejected count to view Rejected Contacts details. The screen will display the following information, Rejected On, Reason, FirstName, LastName, Email etc.
Click on touchpoints to view list of audience entry source wise and total list. Further when you click on the individual status number a popup is displayed with details of data definition fields of the records moving in different branches.
In case of Publish control, hover over the control to see the total number of contacts stored.
In case of Decision Split control or Engagement Split control you see the following numbers:
- A callout containing the number of contacts entering the control.
- A callout containing the number of contacts in the
YES
flow. - A callout containing the number of contacts in the
NO
flow.