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User Guide
Basic features
The basic features are features that are accessible at any time.
Help
You can access Journey documentation at any time using the Help feature.

User Guide
- An Introduction to Unica Journey
  Unica Journey is a goal-based orchestration solution to craft, execute, and visualize context-driven, personalized, multi-step omnichannel customer experiences.
- Getting started with Unica Journey
  The following sections will explain the basic flow of events in designing Journeys.
- Entry Sources
  Entry source is the source from which you are providing data for the Journey. A Journey can have one or multiple entry sources.
- Data Definitions
  Data definitions are the schema of your data.
- Journeys
  Unica Journey is a goal-based orchestration solution to craft, execute, and visualize context-driven, personalized, multi-step omnichannel customer experiences.
- Journey chaining
  Unica Journey contains capabilities for drip marketing. Marketers can run different Journeys for a single audience group and serve customers with better communications in each stage of marketing.
- Journey Template
  Templates page lists all the saved Journey templates. Details like Template Name, Template ID, create date, Data Definition associated and preview is available on this page. Click on the Preview hyperlink to see the preview of the Journey template.
- Offer Integration with Journey
  Journey support offer from Centralized Offer Management (COM). Offer created in COM can be directly associated in email touchpoint with Link connectors in Unica Journey.
- Settings
  Use the settings menu to manage the Journey integrations like Email connectors, SMS connectors, CRM connections, and REST integrations.
- Basic features
  The basic features are features that are accessible at any time.
  - Search
    Use the search feature to find artifacts like Journeys, Entry Sources, Data Definitions, or Folders. The Search is placed in the header bar and is accessible at any time irrespective of the menu you are using.
  - Help
    You can access Journey documentation at any time using the Help feature.
  - Profile information
    View the profile name that is currently logged in. The username of the logged in profile is displayed.
- Common features

Help

You can access Journey documentation at any time using the Help feature.

Click Help to access the Unica Journey User Guide. You can also access additional documentation from doc.unica.com.

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