System requirements and compatibility

Unica Journey is part of the Unica suite of products. Unica Journey version 12.1.1 requires Unica Platform 12.1.1.

Where to find complete system requirement and compatibility information

For a list of Unica product versions compatible with Unica Journey and a list of third-party requirements for this product, see the Recommended Software Environments and Minimum System Requirements document.

You can also access this document by selecting Help > Product documentation when you are logged in to Unica.

Prerequisites for using Unica Journey

Before you begin using Unica Journey, confirm that your environment meets the following requirements:

  • For an improved user experience, use at least a 21-inch screen.
  • For an improved user experience, set your screen resolution to 1600x900. Lower resolutions can result in some information not being properly displayed. If you use a lower resolution, maximize the browser window to see more content.
  • A mouse is best for navigating in the user interface.
  • Do not use the browser controls to navigate. For example, avoid using the Back and Forward buttons. Instead, use the controls that are in the user interface.
  • If pop-up blocker (ad blocker) software is installed on the client machine, Unica Journey might not function properly. For best results, disable pop-up blocker software while running Unica Journey.
  • Ensure that the technical environment meets the minimum system requirements and the supported platforms. For more information, see the Recommended Software Environments and Minimum System Requirements document.
  • The correct browser and versions must be used. For more information, see the Recommended Software Environments and Minimum System Requirements document.
  • Clear the browser cache after installation. This only needs to be done once, after the application is updated.
Important: Do not use any other method to open multiple sessions. For example, do not open a new tab; do not open another browser session from the Start menu or desktop icon; and do not use File > New Window in Microsoft Internet Explorer. These methods can corrupt information that is shown in the application.

Unica Journey documentation roadmap

Unica Journey provides documentation that helps users like marketers, administrators, and developers to get their hands on the product functionality.

Table 1. Get up and running
Task Documentation
Find out about the new features in the product For the first release, all new features are available in the Unica Journey User Guide
Find out about the known issues and limitations Unica Journey Release Notes
Learn about the structure of the Unica Journey system tables Unica Journey System Schema
Installation and configuration of Unica Journey Unica Journey Installation Guide
Upgradation and configuration of Unica Journey Unica Journey Upgrade Guide
Table 2. Installing and Configuring Unica Link
Task Documentation
Installation and configuration of Unica Link Unica Link Installation Guide
Installing Unica Link connector app for Journey Unica Link Installation Guide
Installing Unica Link connector – MailChimp Unica Link Mailchimp Connector User Guide
Installing Unica Link connector – Mandrill Unica Link Mandrill Connector User Guide
Installing Unica Link connector – Twilio Unica Link Twilio Connector User Guide
Installing Unica Link connector – Salesforce Unica Link Salesforce Connector User Guide
Table 3. Integrate Unica Campaign with other HCL products
Task Documentation
Integration of Unica Campaign and Unica Journey Unica Campaign Administration Guide and Unica Campaign User Guide
Integration of Unica Campaign and Unica Interact Unica Interact Administration Guide
Integration of Unica Deliver with Unica Journey Unica Journey User Guide
Integration of Unica Centralized Offer Management and Unica Journey Unica Journey User Guide
Table 4. Get Help
Task Documentation
Unica Journey documentation You can get Unica Journey product documentation while you logged in Help > Product documentation.

Unica Journey when installed with other Unica suite products

Before you start installation of Unica Journey you can refer to below sections to plan Journey installation.

Unica Journey delivery engines for Email

Unica Journey supports Unica Deliver and Unica Link for email delivery. You can use any of these integration as per your requirements. Please refer to documentation map section for appropriate documents to refer on this integration.

Unica Journey stack support

Unica suite product support to third party software like databases, operating system, application server etc., is not exactly same support with Unica Journey. Please refer to Recommended Software Environments and Minimum System Requirements guide.

For example, If your existing Unica products are installed on stack as below:

  • Operating System - AIX 7.1
  • Application Server - WebSphere
  • Database - DB2

You can install Unica Journey on supported environments as mentioned in Recommended Software Environments and Minimum System Requirements guide and it would be compatible with existing Unica products.

Upgrading Unica products and Installing Journey

If you are upgrading from older Unica product version to 12.1.1, you can complete your upgrade and then install Unica Journey 12.1.1.

Where to find documentation

You can find the documentation here.