Known issues

Issue ID	Description
HMA-360358	Wrong version of Interact DT displayed for the Interact DT Upgrade tool.
HMA-360307	For rules without a Start Date and End Date, the acceptance rate does not appear on the UI. Workaround: Provide Start Date and End Date to view the acceptance rate.
HMA-360306	If you are using ABT in Strategy Rules, after deploying the Interactive Channel on the Deployment.jsp page, you will see an error.
HMA-360172	On Deployment.jsp, within the Parameterized Offer Attributes column, the OA Expression is not being displayed.
HMA-360150	On the RTA page, dropdown list items are available only in English language.
HMA-360107	When executing longevity runs with LocalEHCache, you will observe some errors or slow performance.
HMA-360027	Sometimes, Campaign deletion fails.
HMA-359931	You cannot connect interact jmxmp from jconsole (interact folder) but you can connect interact jmxmp from java installation folder.
HMA-359203	If Message Connector is deployed in the same application server instance as Interact run time, the following error appears only when you restart the Message Connector application: `[ServletContext@1932695468[app:MessageConnector module:MessageConnector.war path:null spec-version:4.0]] Servlet failed with an Exception java.lang.IllegalStateException: Cache[MessageConnectorCache] is closed` Workaround Restart the whole application server instance.
HMA-358317	When you invoke the API `Get Outbound channels` from Swagger UI, you will see the following error: `Internal Server Error`
HMA-357528	The Duplicate entry `184884-1-0-0 for key PRIMARY` exception is seen when you run aciUpgradeTool_runtab.sh to upgrade Interact Run Time. Workaround: To add the Distributed option, run the following command: configTool.bat -vp -p "Affinium\|interact\|cacheManagement\|Cache Managers\|EHCache\|Parameter Data\|cacheType" -f ehcache-cacheType-dropdown.xml If there is an issue while adding values, run the following command before running the earlier command: configTool.bat -d -p "Affinium\|interact\|cacheManagement\|Cache Managers\|EHCache\|Parameter Data\|cacheType\|value" -o
HMA-355974	If you use Safari browser, the Cancel and Add buttons do not appear in the Add New Rule window for FlexOffer.
HMA-355126	An error is seen while deploying unica.ear file on JBoss. Workaround: Add the following line of code in <EAR-File>.ear\META-INF\jboss-deployment-structure.xml `<module name="org.apache.logging.log4j.api"/>` Make similar changes to unica.ear in sub-deployment.
HMA-355052	In case of Interact installer, the EAR file generation does not ask for InteractDT.
HMA-354698	The newly added time related formats, `YMDT`, `MDYT`, `DMYT`, and `HHmmss`, are not supported in the validation of interactive flowcharts. Workaround: Ignore the validation error. They will work once being deployed to the run time.
HMA-352971	An empty IntearctDT folder is created on a setup only Interact run time is installed.
HMA-352587	Installer creates both DT and RT folders even if user chooses only one of them.
HMA-352144	If Interact Design Time is deployed with a URL different than that of Campaign, the configuration Affinium\|InteractDT\|navigation needs to be updated accordingly after installation.
HMA-349786	On Red Hat JBoss Enterprise Application Platform 7.4, Interact Design Time Swagger does not work. Workaround: Open the URL: `_http://host:port/Campaign/swagger-ui.html_` Update the base URL in the prompt: `_http://host:port/Campaign/api/interact/rest/v2/_`
HMA-349258	The bin folder is missing in the <Interact_Home>/Interact/tools location if you only install RT. You may also see the following error: `ERROR [LicenseUpdater] com.unicacorp.interact.dao.jdbc.TrackItemDAOJdbcImpl Error serializing data for item - <item details>` `java.nio.file.NoSuchFileException: C:\Install\RT222Aug\Interact\tools\bin\ProcessInfo.dat` Workaround Manually create an empty folder bin under <Interact_Home>/Interact/tools.
HMA-348915	If Interact run time crashes or the connection to the Campaign database is lost while running a coverage analysis simulation, the simulation status needs to be manually updated in the database.
HMA-337853	Bulk update does not work properly after bulk copy. Workaround: Save the strategy after each bulk operation.
HMA-337028	Websphere 8.5.5 - GDPR API returnZip functionality creates corrupted or blank zip file. To return the generated SQL scripts, WebSphere 9.0 or later releases are required. To work around, set the returnZip flag to false, which makes the API to return SQL statements in a JSON format embedded in the response.
HMA-329365	The following error occurs while upgrading the design time MariaDB: `database from 12.1. "ERROR upgradeTool.ACMigSysDBUpgradeTask [] - SQL execution failed: (conn=1771631) Unknown column 'Name' in 'uaci_smartrule'"Solution: verify a column "RuleName" exists and column "Name" does not in the table UACI_SmartRule.` You can ignore this error.
HMA-327191	For the Safari browser, the right side grid on the event pattern popup window may be distorted after some series of operations. Workaround: Close the popup window and reopen it.
HMA-325763	An error occurs on Trigger message tab of Interactive channel, when the users configure Journey Outbound Channel on version 12.1 under Affinium\| Campaign\|partitions\|partition1\|Interact\|outboundChannels. Workaround: Delete the previously created outbound channels and create newchannels with the same name. Mappings can be done from the user interface on the Gateway tab of Strategy.
HMA-323938	Syntax check fails when Strng_concat function is used in InteractiveFlowchart with numeric values. Workaround: Use FORMAT macro to convert numeric values to strings and then use STRING_CONCAT.
HMA-322890	In the Event Pattern report, the advanced event pattern name is getting truncated for long strings.
HMA-310853	REST API Swagger: Search criteria condition and multiple attribute sorting is not working from Swagger.
HMA-309271	Unable to create OM by selecting CSV file from Swagger UI.
HMA-287552	In an expression, if you use a table name or field name that begins with IN, the evalualtion of the expression fails.
290149	Jboss: Initializing monitoring service Failed with JMXMP Protocol. Workaround: In case of the JBOSS Application Server if you get the 'classes are not found' Error during the Application server initialization, you must explicitly provide a path in the specific Jboss module.xml as per the jar available in Lib. Example: Class name: `GetPropertyAction` Package Name: com/sun/jmx/mbeanserver Jar name: rt.jar (basically available in jdk) So add in Jboss module.xml at the location: `<Jboss_Install_Dir>`\modules\system\layers\base\sun\jdk\main\module.xml

HMA-360358

Wrong version of Interact DT displayed for the Interact DT Upgrade tool.

HMA-360307

For rules without a Start Date and End Date, the acceptance rate does not appear on the UI.

Workaround: Provide Start Date and End Date to view the acceptance rate.

HMA-360306

If you are using ABT in Strategy Rules, after deploying the Interactive Channel on the Deployment.jsp page, you will see an error.

HMA-360172

On Deployment.jsp, within the Parameterized Offer Attributes column, the OA Expression is not being displayed.

HMA-360150

On the RTA page, dropdown list items are available only in English language.

HMA-360107

When executing longevity runs with LocalEHCache, you will observe some errors or slow performance.

HMA-360027

Sometimes, Campaign deletion fails.

HMA-359931

You cannot connect interact jmxmp from jconsole (interact folder) but you can connect interact jmxmp from java installation folder.

HMA-359203

If Message Connector is deployed in the same application server instance as Interact run time, the following error appears only when you restart the Message Connector application:

[ServletContext@1932695468[app:MessageConnector module:MessageConnector.war path:null spec-version:4.0]] Servlet failed with an Exception java.lang.IllegalStateException: Cache[MessageConnectorCache] is closed

Workaround

Restart the whole application server instance.

HMA-358317

When you invoke the API Get Outbound channels from Swagger UI, you will see the following error:

Internal Server Error

HMA-357528

The Duplicate entry 184884-1-0-0 for key PRIMARY exception is seen when you run aciUpgradeTool_runtab.sh to upgrade Interact Run Time.

Workaround: To add the Distributed option, run the following command:

If there is an issue while adding values, run the following command before running the earlier command:

HMA-355974

If you use Safari browser, the Cancel and Add buttons do not appear in the Add New Rule window for FlexOffer.

HMA-355126

An error is seen while deploying unica.ear file on JBoss.

Workaround: Add the following line of code in <EAR-File>.ear\META-INF\jboss-deployment-structure.xml

<module name="org.apache.logging.log4j.api"/>

Make similar changes to unica.ear in sub-deployment.

HMA-355052

In case of Interact installer, the EAR file generation does not ask for InteractDT.

HMA-354698

The newly added time related formats, YMDT, MDYT, DMYT, and HHmmss, are not supported in the validation of interactive flowcharts.

Workaround: Ignore the validation error. They will work once being deployed to the run time.

HMA-352971

An empty IntearctDT folder is created on a setup only Interact run time is installed.

HMA-352587

Installer creates both DT and RT folders even if user chooses only one of them.

HMA-352144

If Interact Design Time is deployed with a URL different than that of Campaign, the configuration Affinium|InteractDT|navigation needs to be updated accordingly after installation.

HMA-349786

On Red Hat JBoss Enterprise Application Platform 7.4, Interact Design Time Swagger does not work.

Workaround:

Open the URL: _http://host:port/Campaign/swagger-ui.html_
Update the base URL in the prompt: _http://host:port/Campaign/api/interact/rest/v2/_

HMA-349258

The bin folder is missing in the <Interact_Home>/Interact/tools location if you only install RT. You may also see the following error:

ERROR [LicenseUpdater] com.unicacorp.interact.dao.jdbc.TrackItemDAOJdbcImpl Error serializing data for item - <item details>

java.nio.file.NoSuchFileException: C:\Install\RT222Aug\Interact\tools\bin\ProcessInfo.dat

Workaround

Manually create an empty folder bin under <Interact_Home>/Interact/tools.

HMA-348915

If Interact run time crashes or the connection to the Campaign database is lost while running a coverage analysis simulation, the simulation status needs to be manually updated in the database.

HMA-337853

Bulk update does not work properly after bulk copy.

Workaround: Save the strategy after each bulk operation.

HMA-337028

Websphere 8.5.5 - GDPR API returnZip functionality creates corrupted or blank zip file.

To return the generated SQL scripts, WebSphere 9.0 or later releases are required.

To work around, set the returnZip flag to false, which makes the API to return SQL statements in a JSON format embedded in the response.

HMA-329365

The following error occurs while upgrading the design time MariaDB:

database from 12.1.
"ERROR upgradeTool.ACMigSysDBUpgradeTask [] - SQL execution
failed: (conn=1771631) Unknown column 'Name' in 'uaci_smartrule'"Solution: verify a column "RuleName" exists and column "Name" does not in the table UACI_SmartRule.

You can ignore this error.

HMA-327191

For the Safari browser, the right side grid on the event pattern popup window may be distorted after some series of operations.

Workaround: Close the popup window and reopen it.

HMA-325763

Workaround:

Delete the previously created outbound channels and create newchannels with the same name. Mappings can be done from the user interface on the Gateway tab of Strategy.

HMA-323938

Syntax check fails when Strng_concat function is used in InteractiveFlowchart with numeric values.

Workaround: Use FORMAT macro to convert numeric values to strings and then use STRING_CONCAT.

HMA-322890

In the Event Pattern report, the advanced event pattern name is getting truncated for long strings.

HMA-310853

REST API Swagger: Search criteria condition and multiple attribute sorting is not working from Swagger.

HMA-309271

Unable to create OM by selecting CSV file from Swagger UI.

HMA-287552

In an expression, if you use a table name or field name that begins with IN, the evalualtion of the expression fails.

290149

Jboss: Initializing monitoring service Failed with JMXMP Protocol.

Workaround: In case of the JBOSS Application Server if you get the 'classes are not found' Error during the Application server initialization, you must explicitly provide a path in the specific Jboss module.xml as per the jar available in Lib.

Example:

Class name: GetPropertyAction

Package Name: com/sun/jmx/mbeanserver

Jar name: rt.jar (basically available in jdk)

So add in Jboss module.xml at the location: <Jboss_Install_Dir>\modules\system\layers\base\sun\jdk\main\module.xml