Managing User Access

From Clara Control Panel > Access Manager you can map your Clara user with the access information for the following product environments:

 

As you start chatting with Clara, you must add the access information for the product environments that you want to manage with Clara. Valid credentials or API key are needed to invoke the REST APIs of the target product environment, thus enabling Clara to run actions on your behalf. Also, to run actions on your behalf, Clara may need to access the Dynamic Workload Console and HERO. 

 

If you ask Clara to run actions on your product environments but your access information have not been added yet, or are invalid, Clara alerts you and suggests to open the Access Manager page to add or modify login information.

 

 

In the Access Manager main page, you can find the following information:

 

Actions you can run on each user access are:

 

 

If the status of some user accesses is Unknown, click the button Check all Accesses to validate all accesses and update their status.

To add a user, click the button Add Access. For details, see Adding an access.

 

                                 

Adding an access

You can add an access for the product environments that you want to manage with Clara. You can only add one access for each product environment. After that, the Add Access button will be disabled.

To add an access, run the following steps:

 

 

  1. From the Access Manager main page, click the button Add Access.

  2. The Add Access side panel opens:

  3. Select a value for Product and Environment. Environments with an access already added are not selectable. If in Clara Control Panel > Environments you have specified some DWC environments in association to WAd environments, you can select them in the Environment drop-down list and provide the relative access information. 

  4. Select the type of access to the environment: 

    • Credentials
    • API Key (not available for HERO and DWC) 
  5. If you select Credentials, provide the Username and Password you use to authenticate to the specified environment.

  6. If you select API key, provide the API Key and API Key Name that you use to authenticate to the specified environment. 

  7. Provide your e-mail address to receive notification e-mails from Clara.

  8. Click Test to check the access information.

  9. If the access information is valid, click Add.

  10. If it is not possible to check the access because, for example, the connection with the target environment is down, you can save the new access with an unknown status and verify it later on.

  11. You can save the access even if it is invalid, and modify it later on.  

 

Checking an access

Besides checking all accesses at one time by clicking the Check all Accesses button, you can check a single access.

Run the following steps:

  1. From the Access Manager main page, select the Check  action for the access that you want to verify.

  2. Clara verifies your access. A notification appears on the Access Manager page with the verification result. 

  1. If you need to modify your access, select the Edit action.

 

Editing an access

To edit an access, run the following steps:

  1. From the Access Manager main page, select the Edit action for the access that you want to modify:

  1. The Edit Access side panel opens:

  1. Modify the access information and, if needed, the e-mail for notification.

  2. Click Test to check the access.

  3. If the access is valid, click Save.

  4. You can save the access even if its status is invalid or unknown. You can modify the access later on.  

 

Deleting an access

To delete an access, run the following steps:

  1. From the Access Manager main page, click the Delete action for the access that  you want to remove.

  1. In the confirmation panel, click the Delete button to permanently remove the access from the system.  

 

 

 

 

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